Community Bank, N.A. E Main St, Clifton Springs

Community Bank, N.A. Reviews

• T

  Tony Luciano
  1

  I really wish I could rate the place lower. Every experience I have had has been poor. The bank refused to accept my mother's power of attorney. Then after her passing away they gave me a hard time as executer closing her accounts. The parking lot is tiny and because of that someone crashed into my truck. I needed a medallion stamp and told the teller that I did not have an account. I told her that I would be happy to pay whatever. She made an appointment and I took the day off. I showed up on time and then they refused to stamp the paperwork. I will never forget how I was treated. I won't do business with anyone that has a community bank check either as I fear that I won't get paid. It's a real shame.

  Response from the owner

  Hi Tony, we are sorry to hear about your experience with our Clifton Springs, NY branch and the passing of your mother. Customer satisfaction is our top priority, and we’d like the opportunity to discuss this issue with you. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• i

  ira daley
  1

  I guess I cannot contribute to the five star reputation. I’ve dealt with Community Bank just about my entire life and never had any problems. Until, I stopped at the one in the plaza in Clifton Springs. A woman named Rachael “helped” me and she was not the friendliest at all. It seemed like she didn’t even want to be there. I couldn’t understand anything she was saying because she was mumbling. I just wish there was more customer service skills laid on the line and that she would have had a different mannerism when trying to help a customer.

  Response from the owner

  Hi, Ira. Thank you very much for reaching out to share your experience with us. We sincerely apologize that this happened to you. Customer service is one of our top priorities at Community Bank N.A., so we’ll address this with the Clifton Springs, NY, team immediately to ensure it doesn’t happen again. We’d like to connect you with the Clifton Springs branch manager to talk further. Are you able to please reach out to use at [email protected] with your phone number and the best time to reach you? We look forward to hearing from you.