Community Bank, N.A. NY, Phelps

Community Bank, N.A. Reviews

• w

  whimsical453
  5

  Here is a bank who you can feel at home with. Small town feel, easy to work with and pleasant people all the time. We've been fortunate to have Mary and the rest of the crew to help us over the last 10 plus years. We will be banking with Community for many more years to come.

• T

  Tom Downer
  1

  Horrible customer service was rude to and yelled at by Megan who bad mouthed her other co workers cinthia and yavon before hanging up on me. Refused to provide me with service even though I have an account. Should be shut down or Megan fiered and replaced.

  Response from the owner

  Hi Tom, thanks for reaching out and sharing your feedback with us. Customer service is our top priority and we‘re sorry to hear about your experience at our Phelps branch. We’ve passed your comments along to our senior management team for review. Please email us at [email protected] with your name, phone number and a good time to reach you at if you would like to discuss this further.

• D

  Doug Latch
  2

  Thieves - that is my summary of their business practices. Don't be suckered in by their low or no cost accounts - make one mistake and they beat you bloody with fees. We have done business with them for many years, but no more. For the past 3-4 years the Phelps branch has been under management that specializes in saying, "No, we couldn't possibly." We approached them for mortgage refi and they wanted over $7000 in fees. We laughed and went down the street to Generations bank and got a better rate and much lower fees. Since then, one by one, we have moved our personal and business accounts to Generations.

• D

  Douglas Brotz
  5

  Great people at this location now!!!!! Very nice place to do business!!!