Community Bank, N.A. S Main St, Jamestown

Community Bank, N.A. Reviews

• J

  Jesse Pardue
  1

  Opened a business account with them and it was overdrawn erroneously roughly $40 while switching banks (account numbers got mixed up). All late fees & balances owed were paid as soon as I realized the error (which in all fairness was > a month, I hadn't fully switched yet) but they still closed the account and refuse to reopen it. One simple erroneous mistake and I no longer feel welcome. Not to mention the additional tax headaches it causes. I've tried to make a $16,500 payment to a supplier (woodcraft, very reputable)for machinery and they won't send it through. They increased the limit then called to tell me "head office" kicked it back and won't approve the payment from my personal account, despite having numerous forms of identification, my social, etc. It's patently obvious they don't want me as a customer, I jumped at the chance to use a bank with a better online system when I opened my business instead of a Credit Union; but it has been nothing but walls. I wish I could say I've had the same experience others have had, which it seems is overwhelmingly positive. If you need anything beyond rudimentary banking and smiling & friendly but unhelpful customer service (unfortunately everyones hands are tied over there it seems), I recommend banking somewhere else.

  Response from the owner

  Hello Jesse, we are sorry to hear about your experience at our Jamestown, NY branch and have passed along your comments to senior management. Customer satisfaction is our top priority, and we’d like the opportunity to discuss this issue with you. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• A

  AnneMarie Rios
  1

  Consistent issues with particular branches banking; if you’re considering opening with community, I strongly recommend to consider a different bank choice.

  Response from the owner

  Hello AnneMarie, we are sorry to hear about your experience at our Jamestown, NY branch. Customer satisfaction is our top priority, and we’d like the opportunity to discuss this issue with you. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• c

  christopher mancari
  5

  Great bank, outstanding customer service. great app.

• F

  Fran Ossman
  5

  Stephanie is amazing. Helpful and sweet. Thanks for all the help after my wallet got stolen!