Community Bank, N.A. Troy Schenectady Rd, Latham

Community Bank, N.A. Reviews

• Y

  YoYo Happy
  1

  This is the worst bank I have ever done business with. Ordered a new payment book over a month ago and still have not seen it. Their hours are awful. Going into the bank, tripped and almost fell and everyone in the bank, staff, acted like they didn't see me. I'm paying high interest on my car loan and I have a high credit score. I'm planning on closing out my loan with this bank and going to CapCom. Called the corporate office today for some information, yep, they are close. Never heard of this bank until I purchased my car and I wouldn't recommend them to anyone. I can't wait to move on.

  Response from the owner

  Hello, we are sorry to hear about your experience at our Latham, NY branch. Customer satisfaction is our top priority, and we’d like the opportunity to discuss this issue with you. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• L

  Lori Lawson
  1

  Not call ahead! Change hours on all social media. Just wasted an entire 1/2 hour fighting traffic!

• R

  Rowan Kehoe
  5

  Mr. Usman spoke to our personal finance class . He is awesome! He taught us so much about responsibility and planning as well as about the banking industry. And he is so funny! Our whole class loved him! Note from my mom: We have had a couple of our accounts here for a few years. I’ve never experienced banking like this in my life. They actually do know your name. They move heaven and earth to accommodate you. If they had a branch in Guilderland, we would move all of our banking there. Thank you to Monofer and the whole Latham staff for making banking a pleasure! Lori Kehoe

• N

  Naeem Mahmood
  1

  Definitely the slowest branch. The tellers are ill trained need a que card everytime to do a transaction and recently started charging for coin deposits

  Response from the owner

  Hi Naeem, thank you for reaching out. We sincerely apologize for the negative experiences you’ve had at our Latham branch. Customer satisfaction is our top priority and we’d like the opportunity to connect you with a member of our senior management team to address your concerns further. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.