Community Bank, N.A. N Keyser Ave, Scranton

Community Bank, N.A. Reviews

• M

  Michael Bonevich (WSW Entertainment)
  1

  Used to love this bank when I first got it around 8 years ago but since then its only gotten worse , the branch workers are wonderful never had an issue there they always help me and figure out my problems but their system is the problem constantly down or showing errors updating so you don't know how much money you have , I have constant issues with money getting put back into my account after paying a bill then another thing like netflix or something like that comes out then they take that bill back out and say I "overdraft" when I have it set to not over draft to just deny the things coming out if I dont have the money i understand some bills will come out no matter what and thats fine but the way it happens is the issue

  Response from the owner

  Hello Michael, we are sorry to hear about your experience at our Scranton, PA branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• K

  Kutu Bich
  1

  worst online banking ever! their portal / IT is of 19th century, they just changed interface or something and all existing settings including username & password just gone, need to reset it again by entering half dozen personal info again and all you got at the end is - oops! something went wrong at our end, try it again, and again, and again ...I'm changing the Bank!

  Response from the owner

  Hi Kutu, thank you for reaching out to share feedback on our new online banking platform. Customer satisfaction is our top priority and we sincerely apologize for the inconveniences you may have experienced. We’ve passed your feedback along to our team for review and consideration. If you are still in need of assistance, please contact our Digital Banking Help Desk at 1-866-764-8638 and a team member will be happy to help.

• T

  Tracey Belles
  1

  Worst bank ever your ATM card gets stuck in their machine and they refuse to give you your card back!! Bunch of thieves!!!

  Response from the owner

  Hello Tracey, we are sorry to hear about your experience at our Scranton, PA branch. Customer satisfaction is our top priority and we’d like the opportunity to make your experience 5-stars. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• R

  Ronnie Cordier
  5

  Great quick and accurate service. The drive- thru is quick and easy. My favorite branch of this banking corporation. Especially offering Saturday hours!

• g

  george (health and improvement)
  1

  The worst customer service experience ever and they tell you the supervisor have to call you back and never did not recommended to nobody !!!!

  Response from the owner

  Hi George, we are sorry to hear about your experience at our Scranton, PA branch and appreciate that you brought this to our attention. If you are willing to speak with a member of our senior management team about this, we’d be happy to connect you. Please reach out to us at [email protected] with your phone number and the best time to reach you. Thank you.

• I

  Ingrid Rodriguez
  5

  LOVE to come to this Branch ❤️ the best in Scranton