Commerce Bank MO, Lee's Summit

Commerce Bank Reviews

• A

  Amanda L
  5

  Very impressed by such great customer service. Rosanna was especially helpful guiding us through opening new accounts. I'm really happy to have found such a friendly bank.

  Response from the owner

  Thank you for this kind review, Amanda! We will be sure to pass this note along to Rosanna.

• M

  MIKE WYNNE
  1

  ATM is almost always broken. Three times in a row in the last two months. Replace it if you can't fix it. The next closest location is 15 minutes away.

  Response from the owner

  Hi Mike, Thank you for your feedback. We will be sure to pass this information along to our team. Have a nice day!

• D

  David Higgins
  5

  We just moved here and switched to Commerce Bank. It's been a very smooth transition! The tellers, support staff and management are all extremely knowledgeable and support helpful. Commerce bank has great access and is located in a prime location that's growing faster than anywhere in Lee's Summit. We're live the area, we love the people. Commerce Bank helped make our transition to Kansas City a great one! We would highly recommend Commerce Bank!

• Y

  Yinka O
  4

  When I opened an account at commerce Bank the hours was a real attraction. I work late so it was nice that they were open til 6:00 during the week & 4:00 on Saturdays. Things have changed quite a bit since they close now at 4:00 M-F & 12:00 on Saturdays. I'm hoping they return back to at least 1:00 on Saturdays once Covid19 scare is less of an issue.

• O

  OldJack37
  1

  Teller Heather and another teller were to busy to help me the customer at 10:45am Saturday 2/8/20. Bank at 150 Hwy & Ward Rd, Lees Summit, MO. Heather was banding money from the vault machine while the other teller was standing there watching. Heather could have easily handled my one check deposit while the machine counted one dollar bills but REFUSED to do so. Heather was a little unfriendly when finally addressing my transaction after my waiting. Not a pleasant experience. -Jack Crewse

  Response from the owner

  Hi Jack, We are sorry to hear about your experience. If you would like to speak with someone regarding this, please call us at 855-659-1656. Or if you prefer, you can also email us at [email protected]. Thank you.

• S

  Sylver Wolfy
  1

  Horrible. Do not use commerce bank they will take advantage of you, go look up the commerce bank class action lawsuits. I seriously regret opening an account with commerce bank, community America has been so much better.

• R

  Rachel B
  1

  I was a customer at Commerce Bank for well over a year. Within that time frame I did not feel appreciated or welcomed as a customer, instead I was treated as an inconvenience and was treated rudely every time by the staff. What sealed the deal with Commerce were the hidden fees that would cost more than my monthly interest. I would not recommend this bank to anyone.

  Response from the owner

  I am sorry to hear about your experience. If we can resolve any issues for you, please send your name and phone number to [email protected] and we will be happy to contact you. Please do not include any sensitive information, such as an account or Social Security number.

• J

  Jason Kisor
  1

  Commerce Bank is truly a terrible organization. Garbage customer support and service....unless they can sell you a service.

  Response from the owner

  Hi Jason, We are sorry to hear you feel this way. If you would like to speak with someone regarding your experience, please call us at 855-659-1656 or email us at [email protected]. Thank you.

• M

  Matt
  1

  Have had nothing but problems with this bank. Latest issue, ATM took my cash deposit then gave an error that it couldn't deposit or give me the cash back. Funny how the error receipt had the exact amount of cash on it but couldn't deposit... Go to Arvest.

• J

  Joseph Martinez
  5

  This bank, although part of a branch, feels like a small town bank. Many of the tellers know my wife and I by name and are very helpful.