Commerce Bank East 39th St, Independence

Commerce Bank Reviews

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  Hailey Mallas
  1

  I’ve banked with Commerce since I started working when I was 16. They were great for the first two weeks until I downloaded their app. Their app will lie and say I have a certain amount in my account when I really don’t, I have my card set up to where it can’t be charged if there’s no money on it. So the app lies and says I have this amount of money I only spend a couple dollars out of this amount of money and i’ll wake up the next day negative in my account and than in charged with MULTIPLE over draft fee. They consistently screw up, the drive through workers are rude, once I pay off my credit card I will be closing my account with them due to the inconsistency and the amount of stress this bank causes me. I would not recommend them to anyone, I have friends who i’ve steered the opposite way of Commerce and I have a lot of friends who agree that Commerce is the worst bank you could bank with here. GO TO COMMUNITY AMERICA!!

  Response from the owner

  Hi Hailey, We are sorry to hear about your experience. If you would like to speak with someone regarding this, please contact us at 855-659-1656 or email [email protected]. Thank you.

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  Tammy Bader
  5

  I have been an account holder with Commerce Bank for 8 months. I had a great guy help me with opening the best account for me! I had a terrible problem with a company taking out an automatic payment over and over and over again; causing me hundreds in overdraw fees. That company denied doing so. I went to the bank honestly expecting them to say there was nothing they could do. But instead, I was treated with professionalism and compassion and the nice lady went above and beyond to solve my problem that day! She even refunded some of the overdraw fees! She got the situation taken care of and helped me out a great deal. It was so nice to be treated like a person and not a number. I have had all great service from every transaction I have had with Commerce Bank from opening my account, to making deposits and now saving me money and fixing a huge headache. I highly recommend this Bank!

  Response from the owner

  Amazing! Thank you for sharing your experience Tammy. We are always happy to help.

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  Gail Cianciolo
  5

  Commerce Bank 39th st location in Independence,Mo is my preferred branch & has the most knowledgeable staff. The branch mgr & assistant branch mgr, Zach & Myriah are just wonderful. They are always quick to respond to any needs that I or my husband have. I would not bank anywhere else than this branch of Commerce. Thank You for always going the extra mile in customer service.

  Response from the owner

  Thank you for sharing your experience with us, Gail! We are happy to hear that your experience with us and the 39th St location in Independence has been a positive one.

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  Alycia Cardamone
  5

  The customer service here truly can’t be beat! I’ve been with Commerce for a long time and I’ve had no complaints but Andrea at this location goes above and beyond with sincere personal touches to make sure all of my banking needs are met!!! 12/10 recommend!

  Response from the owner

  Thank you for sharing, Alycia - we will be sure to pass this along to Andrea and the team. Have a great day!

• K

  Krome Saeed
  1

  This is by far the worst branch I've done business with, hands down. The 39th St. location in Independence is the only Commerce location that I've dealt with personally and if this branch is in any way a reflection of Commerce Bank as an entity, I am absolutely shocked that they still have individuals and businesses banking with them. I am regularly given the run-around whenever I have a concern and the staff here almost seem MORE eager to assist individuals in closing their accounts down instead of being personable or interested in addressing the problems. Their information is misleading and changes depending on their mood, apparently. Ease of access and usability are two concepts of which they have no knowledge and seemingly no interest in incorporating into their facility. Whether it's personal banking or a commercial account -- look elsewhere!

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  Kristin D
  5

  The assistance branch manager, Zach, is beyond helpful and nice! My husband and I opened business accounts with Commerce and Zach walked us through every step and explained all of our options in person and has answered countless questions for us since then over email! He bent over backwards to help us out and make sure we had the best account features and access. He is a banking rockstar!

  Response from the owner

  Thank you, Kristin! We will be sure to pass this message along to Zach!

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  Brad Rogers
  1

  I have called 2 years in a row asking for my lien release and they have said they will send it but they never have. I have never experienced such unprofessionalism in my life!!!

  Response from the owner

  Hi Brad, We are sorry to hear you haven't received your lien release. If you would like to speak with someone regarding your experience, you may contact us at 855-659-1656 or email us at [email protected]. Thank you.

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  Frontdesk Jan Martin
  5

  Complete 2 commercial transactions in person thru drive thru each month. Never have any issues with wait times, or teller dispositions. Everyone is always jovial and kind when I visit.

  Response from the owner

  Glad to hear about your experience at the Independence Center 39th St. branch. We will be sure to pass this along to our team. Have a great day!

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  Chris Dobbs
  1

  Very slow, it's not first come first serve, 4 people in there, waited 20 minutes as they helped other people that came after I did, this is a lousy branch

  Response from the owner

  We are sorry to hear about your experience, Chris. If you would like to speak with someone about your experience, please call us at 855-659-1656. Thank you.

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  Mary Case
  5

  They have in my bank for almost 12 years now since I moved from Indiana to Missouri I have never had a problem with Commerce always very friendly and they always treat me right