1st MidAmerica Credit Union E Valley View Pkwy, Independence

1st MidAmerica Credit Union Reviews

• K

  Kody Martin
  1

  They don’t allow you to pay your credit cards on line. They make you call in and then charge you a fee for paying over the phone. All around not a great credit union.

• l

  lori french
  5

  I love this credit union. I am so glad I said goodbye to banks. The staff is AWESOME and so friendly. Always greet me by name. I wish deposits would post a little sooner on the day they should but the good outweighs that little inconvenience. Highly recommend this credit union for all your needs.

  Response from the owner

  Thanks for your review! We appreciate your kind words and will share this with our team.

• M

  Michele Nelson
  5

  Best banking experience !! They know how to take care of their customers. I wish I knew of them sooner. I wasted SO much time at other "banking institutions" where they charged fees. Well not anymore. These wonderful people want you to succeed financially and they are very helpful in getting you where you want to be.

  Response from the owner

  Thank you for the awesome review! Our team loves to help our members succeed!

• R

  Robert Alsup
  5

  We've been here for years now and have had nothing except a pleasant experience all around. The local employees are the best, and dealing with their "home office" on the phone has never been a problem. I wholeheartedly recommend this credit union for all of your banking needs.

  Response from the owner

  Thank you for your kind words and recommendations! We will share your review with our team.

• C

  Chris Hasley
  3

  I wanted to support my local credit union, but it didn't work out for me (not any fault of the credit union). The staff was always helpful and friendly - especially during the initial shutdown due the pandemic. I ended up closing my account for personal reasons, but sadly now I'm getting a lot of junk mail from third party companies that (I guess) buy member information from the credit union. I realize the member is given the option to opt-out of information sharing with third party affiliates, and I thought I had opted-out of that, but apparently either I didn't or my request wasn't received/honored. It's really sad because I have a checking account at a large national bank, and I would absolutely expect the large guys to sell my data before my local bank or local credit union, but in this case it was the local credit union that shared my information. I just shred the unsolicited mail when I receive them vs calling the credit union and dealing with that process. It's just sad this is allowed by default. In 2020, there are so many data privacy concerns, and there seems to be some sort of data breach often... the member should have to opt-in (not opt-out) of sharing their information with anyone other than the credit union. Be careful and consider this when you open your account. Otherwise, great group of folks at 1st MidAmerica!

• S

  Sherrie Ford
  5

  Been banking and doing business here for over 20 years never had any problems. Customer service is always 5 star. Everyone is very attentive to the customers. It's never a long wait if at all and if there are any issues they make sure they resolve them. Love banking here!!!!!

  Response from the owner

  Thanks, Sherrie! We will share your positive comments with our team!

• A

  Amy Kistler
  5

  Have had my personal and business accounts here for several years now and love the customer service. Always helpful any time I needed to solve an issue. Just recently closed on a commercial mortgage with them and it went smoothly. I love the personal attention and the fact that they know me when I walk in. Looking forward to doing more business with them as I continue to grow my business over the next few years.

  Response from the owner

  Thank you for your kind words. We love to hear from our members, and we look forward to serving your future financial needs!

• T

  Tiffany Hallmon
  5

  Love the crew that works here. Always friendly. When I first started banking here I was sceptical because my old credit union was so cool. But after some time getting to know the crew they really made us feel welcome.

  Response from the owner

  Thanks for the kind words, Tiffany!

• D

  Darnell
  2

  Completely dismissive and unhelpful both times I came in. Would not help me withdrawal my money in excess of 500$ from my account to purchase a home. Drove 5 miles up the road to a different credit Union and they helped me in less than 5 minutes

• S

  Sarah Blattel
  3

  Overall a good bank. My one complaint is that the ATM gives you the option to deposit cash or checks and it never works. I would find it more convenient if they actually made this available.