Columbus Finance/Mortgage Inc E Main St, Columbus

Columbus Finance/Mortgage Inc Reviews

• A

  Allen Hitchcock
  1

  Just a horrible company. If your looking at using this company as a lender your probably desperate like we were at the time we used them but definitely beware of their shady business strategies. Response to owner response: Just becouse you cant verify I was a customer doesnt matter to me or anyone else. Your bad record keeping is probably the reason for half of the bad reviews. You put a $50 fee on my credit after our insurance company paid off the loan. You Jack masters made me get gap insurance to pay anything insurance wouldn't pay but you had to put $50 in fees after you jacked me around taking forever to get the loan closed creating the $50 in fees. Every time I came to your office to make a payment your reps were very rude just like other talked about in their reviews. Your lame attempts to respond discrediting people's reviews makes your company look worse.

  Response from the owner

  With the information provided, we are unable to determine if Alan Hitchcock is actually a customer of ours. If it is, we welcome him to come into the office, sit down with us and freely discuss any of his issues face to face.

• J

  JODI BUTCHER
  5

  One year in the books with these guys for a car loan! I do not have one bad thing to say! Worked with me during a difficult financial period for me earlier this year. As long as you pay your bills-NO NEWS IS GOOD NEWS! Thanks so much for being a great company.

  Response from the owner

  Thank you Jodi for the kind words. With honest and proactive communication it's easy to help if we can! We appreciate your business!!

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  Tom Barrett
  1

  The First time I had dealt with them , I was very pleased with the fact that they had loaned me around $1800 For a truck. My credit had been heavily damaged by the loss of my wife and I did not think I could get a loan. Payed all my payments on time and wanted to do another loan with them and was approved. I had asked the question.... since I had proven myself to them if they could do anything about the rate to possibly lower it a little on this new loan which was approximately $2200.00. Showed up on a Monday morning when they opened to see if they could sign me up without an appointment because I have a hard time getting off work when they were open. Absolutely not she said, This is like signing for a Mortage and takes 45 Minutes by appointment only NO Exceptions ! So. While I sat there for 45 Minutes trying to get them to help me No one did. The receptionist took a couple calls. But The four Girls, 3 in front and one in the back office and a man in the back office did not take one call while I was there and appeared to have not lifted a finger to help anyone. Made an appointment with Kim for Thursday morning, And even with an appointment and confirming ahead of time that she had everything that she needed from me Once I got there I had been told that she still needed two more thing's from me which I took care of within a few minutes, Late for work I sat there helpless. To make a long story short, I was taken into Kim's back office to sign and she automatically tacked on $400.00 for Gap as if It was part of the deal with no option . And the new loan was once again 21 %. In the meantime without knowing my girlfriend just bought the car for me. That day I called and told Kim that I was sorry and appreciated all her help but that I did not need the loan. I also pursued trying for 27 day's to try to get her to tell me what my pay off was which she kept making excuses as to not knowing payoff. They are the company that I got the loan through. Several days pass and now I get a call from the collections department that my first payment was late ?What happens to people trying to help people ? I felt like they had no heart. Later that day I get a call from Martin who say's I signed a contract and I owe them the money. Then come to find out that they cut a check to my dealer which never went down there to pick up the check because the car was already paid for and they had no reason to.Martin promised me that he would call me back and I have left two messages and still no phone call. I know that Byer' s owns Columbus Finance and I am Grateful about the first time they helped me but I don't think that they treated me well at all. I have had at least ten cars from Byers when times were better for me, but I doubt if I ever buy anything from them after this bad experience. I wanted some help and I didn't get it !

• G

  Gynyne Williams
  1

  So I don't know if I should begin with the fact that she told me I need to come in and sign because Ohio is brick and mortar state or with the location if this "brick and mortar" place. Maybe I should attach their rude emails constantly telling me to take off work to sign closing documents as if I'm signing for a mortgage not an auto loan. We chose this dump because they were about $100 cheaper than the first approval we received. That saying you get what you pay for applies to them. I tried to be understanding as their business hours are my business hours. But don't tell me that I need to take off work to service you. You want to get paid, don't you? So why tell me to take off work to sign documents that could've been signed at the dealership like normal finance companies? Oh because Ohio is a brick and mortar state....that's for mortgages not car loans. I'm not as stupid as you think I am.

• r

  rantera strothers
  1

  Sorry I didn’t realized I was signed in to a different account so I will leave my feed back again because I am a current customer. Company was ok at first I was always on time I was pregnant and lost my job 7months pregnant then needed one deferred payment because I didn’t have any income Dennis made it very difficult for me I got hired at a better job 8months pregnant then made payments on time again because Dennis will cut me no time knowing I just had a csection then after he called being rude saying you should have prepared if you knew you was going to have a baby rude then after I made a payment one day and he was like how do you have a job if you said you were fired and how did you get hired if you was having a baby I was like well a job hired me at 8mknths he made it seem as if I was lying which why would I lie about a pregnancy then months after I still been on time even with a three month unpaid maternity leave I asked a question about deferred payment which I had my car for two years and only had one because some thing s cane up he denied it and said it would be best to find another company and ever since then I’ve decided this is the worst company I always pay my 328 car payment and only had one deferred payment in 2years I’m a good customer but reps like Dennis make the company terrible who tell their customer they should get another finance company. I hate paying my car car payment now I wish I could just never pay it just because I don’t like to deal with Dennis

  Response from the owner

  Thank you for your reply Rantera. In reviewing your account it appears that we have been working to assist you in maintaining your account in good standing for quite some time. I invite you to come in and visit with Dennis and myself so that we may discuss your concerns in detail as well as review your contractual obligations to us. Please reach out to 614-236-8541 x116 to schedule an appointment.

• T

  Tajane' Hartley
  5

  I worked with Kim. She’s very fast, polite, and efficient. As long as you come prepared she’ll have you in and out as soon as possible. Just started my contract with them, but can tell that working with them will be the best option I’ve made for my credit so far! Thanks CF 💚.

  Response from the owner

  Thank You Tajane' - we appreciate your business!

• S

  Stephanie
  5

  They are GREAT!! My credit score has improved because of Columbus Finance! I'm literally $87 away from paying off my van...I'm so exited and recommend them to ANYONE !! You guys are such a blessing!

  Response from the owner

  Stephanie, thank you for the glowing review! Paying your car loan as agreed can do wonders for your credit profile. We sincerely appreciate your business!!

• D

  Danniella Woods
  1

  If I could rate less than a star I would! I have never heard of a car being repossessed because the payment is 15 days late by payment date / or I could say it’s 5 days later than the grace period. God help u if ur last name is at the very end of the alphabet... cause then you’ll get DENNIS THE MENACE as ur rep. He threatens repo if u are a lil bit late And he is really rude and mean and just Is a really awful person. I know he has a job to do but if I have NEVER given this man a reason to treat me like that then I don’t understand why he acts like that?! It’s just not necessary! Being 5 days late or two weeks late every now and then isn’t a reason to repo a persons car! I called the office to speak Dennis’s Superviser. But it’s hard to get in contact with anyone unless it’s about paying them money when u are late! So he calls all my references and tells them that he’s having my car taken / re-po’d etc. this weekend if I don’t come pay today. Today is a Friday. So I can’t go till Saturday..and put it in the drop box by this date I’ll be 16 days late or 6 days past the grace period. Even if CFI has the right to do this? WHY WOULD U WANNA DO UR LOYAL CUSTOMERS LIKE THAT?? Smh

  Response from the owner

  With the information provided, we are unable to determine if this review is from a customer of Columbus Finance Inc. in Columbus, Ohio. Rest assured, we value each and every customer and do not conduct business is a rude fashion. If this review is from an actual customer and you would like clarification of your obligations under your loan contract, or, clarification of when your loan is in default, including our right to remedy, please feel free to reach out to us directly.

• S

  Shauna Venable
  1

  TERRIBLE SHOULD NOT BE IN BUSINESS!!! I was 17 days late I called in to make my payment and payment only and they took forever to pick up the phone so I had to call a different line. She was saying head up we need you to call us if your going to be late. (Okay I can do that but someone needs to answer the phone so I can tell someone that I am going to be late but no one answers the phone) I told her okay but I just want to make my payment. she also mentioned that her coworker tried to contacted me numerous times. And I correct her. I told her that received 1 phone call and they called the job I no longer work for. again I told her that I just want to make my payment and that I was only contact once so please take the payment. WHAT PISS ME OFF IS THAT I WORK SO HARD TO GET THIS MONEY TO ARGUE WITH SOMEONE ABOUT NOTHING . IT HAD NOTHING TO DO WITH MY CAR OR MY PAYMENT..she mentioned my age in the conversation idk why bc that has nothing to do with MY PAYMENT. AND TOOK FOREVER TO GET MY INFORMATION TO TAKE THE PAYMENT.

  Response from the owner

  Dear Shauna, we certainly are sorry that you are upset. Our collection staff is making outgoing calls all day long. However, we do have voicemail. Feel free to leave a message and we will return your call. We promise. We value every customer and invite you to come in and sit down with us to discuss your contractual obligation to us including when your account is in default.

• L

  Ladi Shyra
  5

  I love Columbus finance they work with you as long as you communicate ahead of time. I see a lot of people complaining about calling them after you already late lol bad business. I am young, things come up , things happens as long as you communicate there will be no issues . Such a great experience! 😁

  Response from the owner

  Tashaarra, Thanks for the kind & perceptive words! We appreciate your business!! Like you said, It is such a simple relationship when done as agreed.