Coloramo Federal Credit Union W Aspen Ave, Fruita

Coloramo Federal Credit Union Reviews

• N

  Nancy McHenry
  5

  Thank you Coloramo Fruita!! My parent have been members for years and needed support with their accounts. Katie is a gem AND knows her clients by name. Amanda, new to the credit union, handled everything with professionalism and kindness. I appreciate your business. Thank you

  Response from the owner

  Thank you for that awesome feedback and encouraging words, Nancy. We appreciate you!

• J

  Jesse Keller
  3

  Opening an account was a painful process and took a very long time. I still have questions about my account that were not answered satisfactorily. Also, 15 days to process a certified check is ludicrous . I have never had a bank hold a check for more than 3-5 days. I am grateful that I did not need access to my funds in that time. However, I can imagine It would be very hard for a struggling family or individual that was relying on accessing their funds in a timely manner. I sincerely hope my my experience improves and I will find some advantage in using this CU over a traditional bank.

  Response from the owner

  Hello Jesse, Thank you so much for your feedback. We are sorry to see that your experience was less than satisfactory, and we would like to hear more about how we can improve. Please call our VP of Member Experience at 970.243.7280 ext. 726 at your earliest convenience.

• D

  Darwin Miller
  5

  If your looking for somebody that is very great at what they do and is fast ask for Paige!! She set the bar high on how professional,kind and easy a person in her position should be to work with!! Outstanding Paige! Thank you!

  Response from the owner

  Hi Darwin, Thank you so much for your feedback. We are so happy to hear about your great experience! Paige is the best!

• J

  Jared LongSoldier
  1

  Coloramo has 0 after hours employees to help with their card services. I need to activate a card on Saturday at 6:10 pm and their card activation system does not work at all so we are stuck with zero access to money we deposited with Coloramo. Any bank/credit union I’ve ever used has had authorized agents via Fiserv or other solutions based contractors that quickly resolve issues 24 hours a day. The silliest part of it all is there is no way to activate online, it’s 2021 for Christ sake and the only service this Credit union provides is Monday thru Friday 8 to 4? Yet when I call within business hours on a Saturday I still get the message that says I’ve called outside business hours, thus forcing me to drive directly to the bank to communicate. What’s next? Smoke signals? Terrible service, any credit union can and should do better. Hopefully Coloramo takes this seriously and will look for ways to better accommodate customers outside of business hours and answer their phone during business hours.

  Response from the owner

  Thank you for the feedback Mr. Longsoldier. We appreciate you coming forward to share your experience and providing insights on ways to improve. You have our commitment to include 24-hour card support in our new relationship. We are negotiating with new potential partners and anticipate having a significantly improved experience by December 2022. I know this does not address your concerns today. We do recognize the need to improve and we will remain diligent in our efforts to make it easy and make it valuable for our members. Thank you again.

• L

  Logan Hugentobler
  5

  Great experience! Needed a motorcycle loan and contacted Ashley Watson. She helped me get everything taken care of quickly and efficiently. Even with my work scheduled, was able to get things taken care of. Thanks so much Ashley for being so helpful and very nice to work with. Will be back again, always have the best rates.

  Response from the owner

  Thank you Logan for the amazing review!

• A

  Alyssa Gallegos
  3

  Can never get someone to answer the phone

  Response from the owner

  Hi Alyssa, We apologize for the inconveniences that occurred during the outage and off and on service with our current phones. We are making big steps to improve the experience for our members. We are working to improve our phone systems, and plan to have our new phone system up and running in just a couple of weeks. With this new system, should have no more instances of our Contact Center (inbound calls) being down. Again, we apologize for this massive inconvenience and look forward to serving our members better moving forward!