Colonial National Mortgage West Fwy, Fort Worth

Colonial National Mortgage Reviews

• T

  Ted Cabal
  5

  Steve Ceretto of Colonial Mortgage came very highly recommended to us. Having worked with many loan agents through the years, we found Steve truly deserved the recommendation. Indeed, provided the most positive experience we've ever had. He was very quick and helpful in response to our questions. He knew his stuff but things easy for us. He encouraged us each step of the way, and he followed up with help for little things even after his job was done. We cannot more highly recommend Steve Cerretto of Colonial Mortgage!

  Response from the owner

  Hi Ted, Thank you for choosing Steve and Colonial!

• S

  Steven Davis
  5

  I had an excellent experience with Steve. My refinance went smoothly and knocked off years of my mortgage. My credit score is much higher now and my insurance rates are fantastic thanks to his helpful tips. Every step of this process worked out great!

  Response from the owner

  Thank you for your review!

• E

  Emily LaChance
  5

  Armando was fantastic to work with. He was always quick to respond to any questions and helped us get the refinance done very quickly and effortlessly.

  Response from the owner

  Congratulations on your recent home refinance!

• D

  Darin Dean
  5

  Steve was absolutely amazing! He was there for my wife and I the whole way though buying our house, he answered all of our questions without hesitation. I would recommend he to everyone

  Response from the owner

  Thank you for your review! Congratulations on your new home!

• T

  Thomas Henshaw
  5

  Steve is a wonderful person and such a pleasure to work with, he made sure all my questions were answered and as a first time home buyer i didnt know alot. but he helped me understand it all and made sure i was not left in the dark.

  Response from the owner

  Hi Thomas, Working with first-time homebuyers is such a pleasure for us at Colonial. Congratulations!

• A

  Arlington South Self Storage
  1

  I would warn anyone to stay away from this lender at all costs. I refinanced my home mortgage only to have it sold to Colonial soon afterward. Everything was fine as I used autopay every month and had never been late or had any issues. In 2018 I found a lower priced homeowners policy but Colonial had already paid the old one. So I called and cancelled the old policy and waited for the refund. When the refund arrived I used my bank's app to deposit the check into my checking account. My bank's app didn't tell me that they would hold the funds and when I paid the refund on Colonial's website soon after I found NSF fees from Colonial. I called Colonial several times and they flat out refused to refund the $25 fee. Not only that it was the rudeness of the CSR's and how treated me. Saying things like "Sorry I will not refund it." Ask for someone who will they say "We will have a supervisor call you in a few days." Or you can send a request in writing but they still won't waive it". The $25 is not the issue here it is the rudeness, arrogance and lack of any caring or empathy from ALL their employees. So stay away from Colonial if you have the choice.

  Response from the owner

  Hi Michael, We apologize our services have failed to reach expectations. If you would like to discuss the matter further, please send an email to [email protected].

• C

  Cheri Cabal
  5

  Steve was super helpful and attentive. He responded quickly to our questions and led us through the process. I highly recommend him!

  Response from the owner

  Hi Cheri, Being available to answer any questions a borrower might have is paramount in the home loan process. We are happy to have hit the mark and thank you for your recommendation.

• R

  Russell Lumpkin
  5

  Steve Massey and Blanca made the process smooth and easy. A true professional whose knowledge calmed the fears of uncertainty.

  Response from the owner

  Hi Russell, Thank you for the review!