Coastal Credit Union Falls Of Neuse Rd, Raleigh

Coastal Credit Union Reviews

• J

  Jennifer Johnson
  1

  Coastal services my mortgage and I had already had a negative experience getting my payments to the correct address. I made an appointment at 3pm to discuss an auto loan. I get a call at 8:30 am from someone asking me if I need a loan, and I said yes, but I have an appointment that afternoon. Already a bad sign. I arrived at the bank on time. Zero customers inside the building. One receptionist tells me the person I am waiting to see is at lunch, at 3pm. No one else approached me. One other employee was in her office with the lights off. The person I was waiting for casually saunters in at 3:30 talking on her cellphone, goes into her office and closes the door. I left. I guess they are such a strong and successful bank that don’t need my business. I have never been treated so thoughtlessly when trying to give someone thousands of dollars!

  Response from the owner

  Hi Jennifer, we understand your frustration and truly apologize for the inconvenience. Thank you for bringing this to our attention and we will be looking into this situation further. We value you as our member and want to make sure this doesn’t happen again. We will be sure to pass on your review to our member service team. Again, we sincerely apologize for the issues you've been experiencing with us and hope to turn this 1-star rating into a 5-star rating in the future.

• D

  David Johnson
  2

  This is not the bank for self employed small business people. Their income to debt ratio metrics are way too restrictive. I do like their seven day access to virtual tellers. Yet the branch personnel leave much to be desired in my experience.

  Response from the owner

  Hi David, we appreciate your feedback. Thank you for bringing this to our attention and we sincerely apologize for the issues you’ve been experiencing. We take member feedback very seriously and appreciate your membership. Again, we sincerely apologize for the issues you've been experiencing with us and hope to turn this 2-star rating into a 5-star rating in the future.

• P

  Pyedog Apps
  2

  Poor customer service. We have been customers for over 20 years. We paid off our first house and wanted a loan for a second house, but they insisted we make a new account but were unwilling to return calls or actually create the account we tried to set up online. Better to go somewhere that actually wants customers.

  Response from the owner

  Hi, we're really sorry to hear that you had this experience with us. We strive for each interaction to be positive. Will you please send us a secure message through your Online Banking portal to discuss further? Or, you can send us a Facebook message at www.Facebook.com/Coastal24. Thank you for sharing your feedback with us and we hope to turn your experience with us into a 5-star rating in the future.

• P

  Peggy Robinson
  5

  Everything is good there. Good service.

  Response from the owner

  Hi Peggy, thank you for your 5-star review! We greatly appreciate it and we value your membership with Coastal.

• A

  Anastasia Bowen
  1

  The speed bumps suck. But what's worse is the woman at the front desk. She is a complete jerk. It took everything in my power not to cuss. She almost makes me think about switching banks. But instead I'll just go to a different location. Sorry my butt. I've never been more angry with a stranger in my entire life. Note this was not my first encounter where she was a mean person. She also has a tendency to speak on the phone excessively and let the person in front of her hold on for an extensive amount of time.

• D

  Duke Cheston
  4

  If you need to do some banking, it's a great place for it. I mostly used the ATM outside, which is convenient.

• R

  Randy Parnell
  4

  Friendly bank they still have problems with the technology but the customer service tries to make up for it.

• M

  Michelle Harris
  5

  Fast service. I'm in and out