Coastal Credit Union Apex Peakway, Apex

Coastal Credit Union Reviews

• B

  Brooke Lambert
  5

  Franca was very helpful and super eager to help me! It was refreshing to speak to someone with a smile on their face at work.

  Response from the owner

  Hi Brooke, thank you for your 5-star review and kind words about Franca! We will be sure to pass this feedback along. Please don't hesitate to let us know if there's anything else we can be doing for you. We value your membership with Coastal!

• V

  Veneisha Ainaerilainen
  5

  First time being there and I didn’t have any problems at all! They actually quickly helped me right away! Thanks!

  Response from the owner

  Hi Veneisha, thank you so much for your 5-star review! We are very happy to hear this feedback. We value your membership with Coastal!

• E

  Esther Springs
  1

  Went into this location to get a signature for the verification of my identity for an investment fund. With form in hand, was asked by branch manager if this request is for me or “my husband.” Stated that I do not have a husband and received reputing responds that this question was in reference to the form not a personal question. If this was the case, the question should have been formalized as such. Branch manager went back and forth with me, at times stating that this is my form and that it is confusing and at other times trying to explain to me what the form is for and what it is I need to do. Ultimately, after the BM stated that he would assist me, because they’re here to serve, I had to leave to print out the proof I need to get the signature for purpose of verification my identity at home because “they don’t do that there.”

  Response from the owner

  Thank you for taking the time to share your experience with us, Esther. I want to apologize for any disrespect or confusion this may have caused. We take great pride in providing a welcoming environment where all of our members feel comfortable and valued. We value you as our member and will be sure to pass on your review to our member service team to look into this further. Again, we sincerely apologize and hope to turn this 1-star rating into a 5-star rating in the future.

• C

  Cameron Yates
  1

  I have banked with them for over a decade and they won't release a check I deposited from my own account for 10 days, even after it has cleared my account... this bank is good if you are just an average Joe, maybe, but if you have any large deposits or any business needs go to somewhere else.

  Response from the owner

  Hi there Cameron, we sincerely apologize for the inconvenience. We will be forwarding this review to our member service team to look into this further for you. In the meantime, could you please provide us with a phone number or email address we could contact you at? You are welcome to private message this to us on our Facebook page at www.Facebook.com/Coastal24. Again, we apologize and hope to turn this 1-star rating into a 5-star rating.

• M

  Michael Scott
  1

  Archaic banking technology with a rude and pushy branch manager.

  Response from the owner

  Hi Michael, we are sorry to hear this. Please send us a secure message through your digital banking portal or call us at 919-420-8000 to discuss further. We strive to give every member a 5-star experience. We value your membership and hope to make this right.

• D

  Diane Apraham
  5

  Peter Jackson and Franca Luzzi could not have been any more kinder. The amazing point is, I am not a member and they still went above and beyond to be helpful. If I wasn't invested in another credit union, I would definitely open an account here. I am very thankful to these two.

  Response from the owner

  Hi Diane, we are so glad to hear this feedback! Thanks for taking the time to share it with us. If you ever want to become a member, we would love to have you! We hope to see you again soon.

• M

  Mark Stephens
  5

  Absolutely painless transaction at 9:45 on a Saturday. Teller hours at all Coastal Credit Unions is 7 days a week from 7am - 7 pm. Coastal Credit Inion is the best bank there ever was.

• S

  Steffen F
  5

  Had this bank for about 10 years now and not a single problem.

• A

  APEX BUILDING SOLUTIONS LLC
  1

  I own a business and I can't get anyone to answer the phone

  Response from the owner

  Hi, we are very sorry to hear about this. We strive for each interaction to be positive. Will you please send us a secure message through your Online Banking portal to discuss further? Thank you for sharing your feedback with us and we hope to turn your experience with us into a 5-star rating in the future.

• A

  Anonymous
  1

  Worst bank ever to deal with, my advice is to take your business else where

  Response from the owner

  Hi, we're sorry to hear this. Will you please message us on Facebook with your name and phone number so we can learn more about your experience? We value every member's feedback and are always working to improve. Our Facebook page is Facebook.com/Coastal24. We hope to hear from you soon.