Coastal Credit Union Davis Dr, Cary

Coastal Credit Union Reviews

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  Mason Colbert
  5

  I visited the Coastal location expecting to wait a while and Phil immediately approached me and asked what I needed help with! I told him and he had me on my way back home within 10 minutes! Thank you very much Phil and I greatly appreciate your quick and professional assistance!

  Response from the owner

  Hi Mason, thank you for your 5-star review! We are so glad to hear that Phil was able to help you so quickly and efficiently. Please don't hesitate to let us know if there's anything else we can do for you. We value your membership with Coastal!

• T

  Teyondra Hall
  1

  The office closes at 5:30, and we came in today at 5pm. Robert greeted us by immediately complaining about how busy they’d been all day, and that he didn’t get why everyone was coming in (as if we weren’t one of those customers…awkward but ok) We told him what we needed, and he said “you should just do it online” and rolled his eyes. We responded saying we were already there, and didn’t mind waiting. He responds rudely “We’ll see what we can do.” At 5:30 Robert locked the doors, and said nothing to us. Several minutes later he walks over (at this point we’d been waiting 40 minutes at least) and says “I don’t know what to tell you guys. You should just go online like I said to begin with, and it’s not like you were getting an answer today anyways, and I have an alarm company that is going to be calling me any minute because it’s after closing.” That whole comment was so unprofessional. Also, mind you there were still customers in a room with an employee so the alarm comment being directed at us made no sense. But are you kidding me?! We’ve waited all that time and that’s what you have to say to us? Not even an apology, an offer to make an appointment, nothing. As we were leaving he just stood at the door, and stared at us- the doors were locked so we couldn’t open them the regular way. Instead of him opening the door for us, or even telling us how he just stared until we told him you locked the doors how do we get out? Needless to say this was a terrible experience. We have our checking, savings, and car loans through Coastal and after this experience will be most likely switching banks.

  Response from the owner

  Hi Teyondra, we're really sorry to hear that you had this experience. We strive to give all members a 5-star experience with each interaction. We will share your review with our member support team and have someone contact you directly to try and make this right. Thank you for bringing this to our attention. You are a valued member of Coastal and we hope to keep you as a member.

• m

  michael phipps
  4

  I just refinance my house through Coastal Stan Hannen was my mortgage loan officer, he was excellent he did a great job very informative patient supportive and give good advice great guy to work with.

  Response from the owner

  Hi Michael, thank you for your positive review! We are glad to hear that Stan was able to help you through this process. Please don't hesitate to let us know how we can provide you with a 5-star experience next time. We value your membership!

• J

  Juan Ramirez
  5

  So far have had an excellent experience myself. I have several products with Coastal by now, and found their rates are competitive. The online services have improved notably and continue to get better.

  Response from the owner

  Hi Juan, thank you for your 5-star review and thanks for being a member of Coastal!

• P

  Praveen Sriram
  3

  Closed my CFCU account in Fall of 2014 due to the high membership fees and other fees. This place seems more like a bank than a credit union. If you are looking for a good bank I suggest First Citizens Bank in Preston Corners in Cary. They don't nickel and dime you like this place.

• J

  Jairo Arias
  5

  This branch in particular is great. Account manager Jesse is an incredible human being, great work. Thank you.

  Response from the owner

  We are glad that you have had a positive experience, Jairo. Thank you for sharing your feedback. We love hearing from our members!

• S

  Shawn Marie Richards
  1

  I joined for the interest bearing Go Green checking, which is nice, but otherwise my experience has been abysmal. Terrible functionality, terrible customer service, lack of communication. I'll leave the maximum interest bearing amount in the account and do my banking elsewhere.

• M

  Michael Le
  5

  Great services and accounts offered here! Very unique financial institution with the use of electronic teller machines. Tellers are also available until 7 pm.

  Response from the owner

  Thank you, Michael!

• K

  Kevin Reese
  4

  FREE COFFEE!! They have several tellers and a CoinStar machine for members and non-members. Great customer service. Also open later than most banks. Teller is there till 7pm...

• Y

  Yolanda Grijalva
  2

  I requested a money transfer to another bank, two days waiting and no money yet. I am glad I had the funds on my other bank account....

  Response from the owner

  Hi Yolanda, we are very sorry to hear about this. We strive for each interaction to be positive. Will you please send us a secure message through your Online Banking portal to discuss further or give us a call at 919-420-8000? Again, we apologize and hope to turn this 2-star rating into a 5-star rating.