Coastal Community Bank Ave D, Snohomish

Coastal Community Bank Reviews

• a

  andrea k
  1

  I wish I could give a zero rating for this branch. I am a long time customer and usually I don't have problem with other branches, but this branch has a problem. Teller turnover is high and sometimes they are very rude. Today what happened to me tops everything. I tried to withdraw $450 from my checking account, signed my check in front, gave the teller(a blond woman)my I.D. as usual. She is studying my I.D. and my check for several minutes, than she gives me back my check and says, I need to sign it on the back, too. I signed it, but told her, why did she asked me that as it was the first time someone asked me to sign my own check twice? Also, I wasn't trying to withdraw thousands of dollars, only $450. Her reply was, because she is new and trying to cover her back??? I asked her, do I look suspicious, as nobody ever did this before and it made me very very upset. She told me, next time, she doesn't need my I.D. as now she knows who I am and will remember, but she will ask me again to sign my check twice again. This is unbeliavable, it might drive me away from this bank and I will join a different one. I always try to support my local businesses, but if they treat their customers like dirt, people will leave them.

  Response from the owner

  Hi Andrea - We’re sorry to hear that you’ve had a negative experience. Our Snohomish branch will be reaching out to you to listen to your concerns. If you would like to speak with us before they reach out to you, please call our Contact Center at 425-257-9000.

• J

  Jessica Taylor
  5

  After dealing with repeated fraud for multiple accounts at BECU, Melissa set up accounts for me so easily over secure email. The Snohomish branch was so nice when they called to find out when I was coming by to sign papers and was ready for me when I came (drive thru only due to COVID) so I had a debit card and accounts finalized in less than 10 minutes. Mobile deposits are quick and easy, friendly staff, and supporting local. We are highly considering changing our small business banking as well. Thank you Coastal!

  Response from the owner

  Thank you so much Jessica for the feedback! We'll make sure Melissa sees this and let me say Welcome to the Coastal family!

• B

  Brad G (Brad G)
  5

  Everyone at Coastal is fantastic. A big shout out to everyone involved in the PPP process. I had heard so many horror stories about the PPP application process with other banks. When I finally applied, the entire process was very easy. I'm glad I have my personal and business accounts with Coastal. I mostly go to the Marysville and Snohomish branches and they are wonderful to work with and I highly recommend them for all your banking needs.

  Response from the owner

  Hi Brad! Thank you so much for the kind words and the recommendation. We couldn't do what we do without all of our amazing customers!

• A

  Adam Heck
  5

  Costal Community Bank was the best decision we made for our accounts. Melissa H. at the Snohomish branch makes opening an account very simple. They also helped with PPP loan. Highly recommended for local finance, investment and banking.

  Response from the owner

  Thanks for the kind words Adam! We think our customers are pretty great too!

• T

  Tony McAllister
  5

  WOW, that about sums it up right? Let me explain. After many years of business banking at another bank I found my small businesses in need of help with PPP (due to covid 19). After being told (by a wonderful person whom I dearly appreciate) my current bank was not even any longer accepting applications for this program and that I was behind approximately 8000 others I found myself feeling underappreciated to say the least. I heard from a friend that I should call Coastal. In the middle of this craziness I was able to get through to the manager of the Snohomish branch and things were handled within 24 hours with the utmost importance and professionalism. I simply can't say enough about this bank at the moment. I'm thankful for the exceptional customer service. Looking forward to moving my business to this bank. Thanks ladies! Highly recommended

• B

  Blake Nelson
  5

  Love the Snohomish branch, It is my main branch for all my banking. These guys are great for business and personal needs. They are all so friendly every time I go there, they always treat me and feel like family. Thanks for making going to the bank a lot less of a dread.

• T

  Tatiana Bowers
  5

  Melissa Hemrich was awesome with my ppp loan. I could not have gotten it done without her help all the way. If you need a business banker, Melissa is the one that can get the job done. Thank you Melissa

  Response from the owner

  Hi Tatiana! We think Melissa is pretty great too! Thank you so much for the review! We'll make sure Melissa sees it. :)

• B

  Brenda Belford
  1

  HORRIBLE EXPERIENCE!! Teller had no idea what she was doing! 5 times she had to walk to ask her manager what to do! I was there to cash a check. A Coastal Community check. Simple, right? Apparently NOT! Teller ended up calling the Monroe branch to verify funds...never had that happen before. The manager asked me 4 out of the 5 times she came out to help her teller if I wanted to open an account today? 4 times I said, ‘no.’ She must have thought it was all funny because the fifth time she said with a laugh, ‘are you SURE you do not want to open an account today?’ That was enough for me, I took the check back and left. I will never, ever go back to the Snohomish branch again!!

• M

  Monika Kristofferson
  5

  I've known Melissa Hemrich, Business Development Officer, for several years now. Coastal is a community bank and Melissa exemplifies "community" on so many levels. She's very well-educated in her field and is highly involved in business, social and charitable causes in Snohomish County. Melissa has her finger on the pulse of the events and needs of the community and should be considered the 'go to girl' with community and banking questions and needs.

  Response from the owner

  Thanks Monika for the kind comments about Melissa Hemrich. We are proud to call her one of our community bankers!

• C

  Charles Cornick
  1

  First off, I will say that they are friendly. But I have had nothing but problems with their depositing money, being closed on weekends and strict guidelines for any other financial needs. They have obnoxious restrictions regarding Zelle too!

  Response from the owner

  Hi Charles. We're disappointed we didn't meet your expectations. Would it be okay if someone reached out to discuss it with you?