CNB Mortgage Company Monroe Ave, Pittsford

CNB Mortgage Company Reviews

• G

  Graham Young
  5

  A fantastic alternative to the big banks! I had a poor experience with Wells Fargo and reached out to CNB for their local expertise and consultation. I had a unique situation as an independent business owner and they took the time to understand my needs and created a plan that was perfect for my family. Wells Fargo treated me like a number, CNB treated me like a person in the community. Highly recommend!

  Response from the owner

  Hello Graham, Thank you for taking the time to leave a review. We are happy to hear about your experiences with our CNB Mortgage Company and the team there, and will be sure to share your comments with them. We look forward to our continued relationship! Sincerely, CNB

• C

  Colleen Terry
  1

  I faithfully paid back an $83k home loan to CNB. When I later applied for another loan on the same home owned free and clear (putting CNB as first lien holder) I was denied. What was the reason? Another property I own free and clear was viewed as a liability. CNB is a great bank if you don't need to borrow money. ESL happily granted me the loan without jumping through any hoops.

  Response from the owner

  Hi Colleen, We welcome the opportunity to discuss your experience further and encourage you to contact us at 585-394-4260. Your feedback is important to us.

• T

  Trisha Feldt
  5

  I had an amazing experience working with CNB. i had Tatyana Dubay as my Mtg originator and she was the friendliest person, so easy to talk to and ask questions and always responded quickly. I HIGHLY recommend if you are looking for a Home Mortgage you call her. You wont be disappointed in her customer care. Thank You Tatyana for helping me get my Loan and Home!

  Response from the owner

  Trisha, Thank you for your kind words about the professionalism Tanya displayed and for taking the time to leave a review. You, our customers, are our main focus here at CNB! We appreciate your feedback and look forward to our continued relationship.

• B

  Brian V
  1

  When I initially went to take out a mortgage at CNB I was told I had been approved by their underwriter. After about a year of looking, when I had finally put in an offer for a house, they then told me I wasn’t approved because of a sudden change in policy. I could, however, use some of CNB’s “products” instead, with the catch being they were much higher interest rates. I worked with Elisa Russo-Gable. Things were fine until I was informed they were not going to honor the initial agreement. At that point the relationship got a little heated. She went back to talk to the underwriter to see if anything could be done and came back over 45 minutes later at which point she loudly exclaimed “wow he’s still here?” to the reception desk. It was rude and unprofessional. They “found a way” to make it work and eventually honored the original agreement, making sure to tell me how I should bank with CNB and how happy I should be that they did this for me (i.e. that they didn’t lie). In the end, it all worked out and was a rather small part of the home buying experience. That being said, I will not work with or recommend any company or institution that breaks their word or even attempts to, hence the 1 star. Buying a home is stressful enough, there’s no need to work with an organization that makes it any more difficult.

  Response from the owner

  Brian, Our apologies for the experience you’ve had. This certainly doesn’t meet the high level of service we hold ourselves to. Your concerns are important to us - If you would fill out our online Contact Us form and securely provide your contact information we would be glad to have someone reach out and discuss this further. Thank you for taking the time to provide your feedback.

• h

  hrtbrk
  1

  This review is 3 years late but needed to be done. Do not go to these people to get a mortgage. I ended up doing their jobs for them and after a month and half got denied for reasons that didn’t make any sense. Next day after my denial, I went to another mortgage company and after 45 days got the same house I got denied with CNB. Save yourself the headache and go somewhere else.

  Response from the owner

  Our apologies for the experience you’ve had. This certainly doesn’t meet the high level of service we hold ourselves to. Your concerns are important to us - If you would fill out our online Contact Us form and securely provide your contact information we would be glad to have someone reach out and discuss this further. Thank you for taking the time to provide your feedback.

• L

  Lucas Holcomb
  5

  I don't know what is up with the other reviews. I have had great results with these people! Efficient fast, get to know you, and they love rescue dogs!! :) Thanks CNB Mortgage

  Response from the owner

  Lucas, Thank you for the 5 start review and compliments about our service! We appreciate your feedback and look forward to our continued relationship.

• D

  Deana Brewster
  1

  This morgage company I would not recommend to anyone. It is so disorganized people quit in the middle of when your getting a mortgage. Then they dont even call to tell you about the change. Also if anyone calls asking about your morgage they just give give information to them without your permission. So unprofessional ! Very unsatisfied