Clearwater Credit Union W Spruce St, Missoula

Clearwater Credit Union Reviews

• G

  Genie1995
  5

  Always a good time at the downtown location, and usually great music is playing, which is something I didn't expect to get with my banking experience! Extra shoutout to John, who is super helpful & friendly & always provides top notch customer service.

  Response from the owner

  Thanks so much for the love! We're glad to have you as a member and appreciate the feedback! :)

• m

  madelein heaven
  5

  I’ve been a member of CCU for over fifteen years. A combination of disability related poverty and systemic discrimination in this institution has made it difficult to achieve financial independence. This institution lacks the knowledge and ability to provide its members with the tools to achieve financial success, and they choose to contribute heavily instead to local nonprofits instead of investing in their members. I left a review stating my experience and overall dissatisfaction which the CEO responded to by calling my home directly and asking if I wanted to “meet for coffee”, an invitation which I declined due to my neurological issues which make it difficult to communicate verbally. I asked a number of questions and attempted to open a dialogue by informing him what the barriers individuals such as myself face. I was offered financial counseling from a staff member who is not educated in these matters, then stopped getting a response. When I made a final attempt I was met with poor communication when making an appointment and spent 15 minutes with a member of staff who had previously advised me that I could purchase a vehicle with a 500 dollar loan. She was on her way out the door at 4PM while the rest of the majority POC staff took over the operation. I informed the staff that because the only available employment in Missoula that would make me enough money to get out of debt is exotic dancing I did not feel comfortable taking more debt and feeding it into an institution which funds nonprofits such as the YWCA but refuses to help their members avoid sex work. I was offered another high interest loan and refused a credit line for any amount. The staff I consulted with then proceeded to get in her car and leave for the day. I will not be doing business with CCU moving forward and do not recommend them. I do not support their operation or values.

• S

  Sierra Gideon
  5

  Joined several years ago and I've always had good experiences as a CCU member. It's nice when the lobby is open, but the customer service online is great and very responsive. I'd also recommend CCU to university students who need to open an account in Missoula.

  Response from the owner

  Thanks, Sierra! We are incredibly grateful for the opportunity to serve our members and our community. Thank you for being a valued member of Clearwater!

• M

  Mushtaq Alrashidany
  5

  My experience banking with Clearwater Credit Union has been a great one. I really appreciate these people's work ethics and values. They are very fast, reliable and respond immediately to any issue when they arise. You are in safe hands with this credit union. Even though I moved to California since the beginning of this year, I have never thought of closing my account with them as they have gained my trust. I know very well that I will never find such a great service no matter where I go. They represent the true Montana values.

• A

  Alex King
  1

  Gave me a fake 100$ bill when I cashed my check. My bank found it and reported it to the credit union. They said I couldn’t prove it was from them and then the manager said it was her lunch break and just left. Closed all my accounts. Will never do business with them. Worst credit union ever.

  Response from the owner

  Hi Alex, thank you for your feedback. We would like to look into this further for you, as this is not the level of service we strive to provide our members. Please contact us at 406-523-3300 or [email protected].

• C

  Charlie Ennis
  1

  Went in to open up a business account. And the time they close was different than the time listed online. Still, I came in about 5 minutes before it was officially closed. The lady I was speaking with told me it would be about a 20 minutes job, but she wanted me to leave earlier because apparently going home an extra 15 minutes earlier is oh so important than getting a new client. Time to search elsewhere.

• C

  Cheyanne Chadwick
  5

  I love banking with credit unions and I love banking with MFCU even more. Friendly, helpful folks are always available to give advice, lend a hand, and making money and banking easier.

  Response from the owner

  Hi Cheyanne, thanks for the love! We're thankful to have you as a member!

• S

  Scot Yobst
  5

  Great service over the phone too and these days with covid-19.... Very nice and appreciated to have someone willing to talk you through a whole problem down to the last thing these days!

• G

  Glenn Mckanna Jr
  5

  People are really nice and helpful. That's why I've been banking with this bank somewhere like 2008 or 2009 NEVER NEVER HAVE HAD ANY TROUBLE.

• E

  Esther Lyon Delsordo
  5

  Great place to bank and a great force of good in the Missoula community

  Response from the owner

  Hi Esther, thanks so much for the love! We're glad to have you as a member!