Clark County Credit Union E Lake Mead Pkwy, Henderson

Clark County Credit Union Reviews

• K

  Katelynn Day
  1

  Unfortunately I fell victim to one of the recent scams while I was busy at work on February 23rd. I immediately reported it and went through all the steps with the fraud department. It was scary, I'm young and I've never gone through anything like this. But after seeking guidance from multiple people the way this has been handled has been completely wrong. It took a while to get new checkings/savings accounts set up and in the meantime I was left in my own to struggle with absolutely no funds. I have received no call back since February 25th and I never received the document that was supposed to be sent over to me via email. And despite me informing them that I have to possibly pay for my dog's surgery on March 9th there has been no progress on returning my funds. It's been 12 days and I have not received my funds. The fact that my information was allowed to be leaked by Clark county credit alongside how this situation has been handled has proven that they are an untrustworthy and unfit bank. I just want my funds back so I can be able to pay for my dog's surgery. It's safe to say that I will be choosing a different bank after this. I'm extremely disappointed and frustrated at this point.

• J

  Jo Ann Bridgford
  2

  I've been member for almost 6 yrs. In thoses yrs, had few not so nice experiences. My first purchase of car went smoothly! Yrs later wanted to purchase another vehicle through CCCU. I was working with there agent had a car pick-out, appt set-up to finalize the deal! I arrive to Windmill branch, to find out it was SOLD! to someone else. I was not a happy camper. Prior to car experience. I had took out a loan with credit union. ( Yrs ago) CCCU, wanted me to secure that loan with my savings account!. (Loan was a lot of money). Now at this point, I've PAID!!!! DOWN!! that loan considerably!! Not to mention I've NEVER!! Have been late or missed a payment. I've always paid that loan AND my car WAY! before the DUE! date through the years. Credit Union, still will NOT! release my savings account against that secured loan. The straw that broke the camel's back for me! With CCCU, and why I'm leaving this review, is a fee!. I misplaced my debit card needed a new. They want to charge me $5 to replace that card. NO!!. I'm not paying to replace my card. That's ridiculous!!! (charge someone else the fee of $5! who loses!! there card all the time).. this was the first time for me.. At this point, NOW! I'm DONE! Of what I've experience since I've been a member.. They're slogan is " Members are the ones who own the credit union". obviously NOT!.. I will be closing out all my accounts take my business elsewhere!

  Response from the owner

  Hi Jo Ann, Thank you for taking the time to share your concerns with us. We would like the opportunity to make this right. Your message has been shared with our team and a representative will be reaching out to you to find a solution. Again, thank you for your patience.

• C

  Chris Hodges
  1

  WORST Financial institution I have EVER dealt with in my life. Operates like it’s in a third world country. Makes errors REPEATEDLY & charges customer. DOES NOT protect your account if you report fraud, w/ evidence, which is illegal. Makes mistakes, then reports YOU to credit bureau. Has no legal dept within it’s organization. Bank manager is about 12 yrs old, has zero knowledge, financial education, or authority. Her job is to bat eyelashes, ignorantly give big smile & tell you she doesn’t know & can’t do anything…she’s a wind up barbie-doll. Online Cust Svc run by 3rd party CONSTANTLY gives you wrong info; when you tell the actual bank their ph line made a big error, they won’t take responsibility; tell you their customer service service is contracted out…you shouldn’t listen to them, so tough beans. HATE THIS BANK - GIANT RIP OFF. Reporting them to state banking regulators. AVOID THIS PLACE AT ALL COSTS!!!! P.S. You will NEVER receive a dividend as advertised.

  Response from the owner

  Chris, thank you for taking the time to leave a review for CCCU. Your feedback and membership are important to us so we would like a chance to make this right. Can you please send us an email to [email protected] with further details and your contact information? We look forward to hearing from you soon.

• H

  Hope Z
  1

  I will never forgive the fact my account got hacked and they stole thousands from me and CCCU not only blamed me but used everything I had and my stimulus to pay themselves back for funds they let get stolen. They saw where it went and to who. They force closed my account and put me through hell for months until I finally gave up because it was going nowhere. Never bank here. They won’t protect your money.

  Response from the owner

  Thank you for taking the time to leave us your review as your feedback matters to us. We would like the chance to make this right with you. Can you please send us an email with more details and your contact information? We look forward to hearing from you soon. - [email protected]

• C

  Christina Reynoso
  5

  The employees are friendly and helpful. I brought my 12 year old daughter in to make a deposit into her account. She offered information on how to set up her online account so that she could monitor her balance. The teller also told her how important it was that she was doing the banking herself! Huge win for me as a Mom to have another adult encourage her to save money and monitor her account and do “adult stuff.”

  Response from the owner

  Hi Christina, Thank you for sharing you and your daughters experience with CCCU! Financial literacy is so important and we're happy that our staff could assist you with this teaching moment. Thanks for taking the time to leave us the review!

• J

  Jeanette Cantu
  2

  It would be nice if you would pay your employees more so that you can have a staff. There are six windows at this location and you never have more than 2 open. The wait in line is terrible and the line is out the door most times i'm here. The two employees you do seem to have are nice which I appreciate after standing in line.

  Response from the owner

  Hi Jeanette, Thank you for taking the time to leave us a review and share your concerns. Unfortunately in today's current economic environment, CCCU and many other businesses are experiencing a decline in the workforce. We are proud to say that we use a third party salary survey company to make sure we have a competitive salary and benefits packages in today's market. If you know of anyone who would be a great fit for our team, please ask them to apply here: https://www.ccculv.org/Careers.aspx Again, thanks for your review and your patience as we recruit more staff for the CCCU team!

• T

  Tim Morales
  5

  When we moved back from living over seas for 5 years we didn’t have credit. CCCU understood our income source and gave us a car loan. That in turn gave us credit and opened others doors for us. Thank you CCCU

  Response from the owner

  Hi Tim, Thank you for taking the time to leave us a review. We value your membership and appreciate you giving us the opportunity to serve your financial needs. Happy to have you as a part of the CCCU family!

• S

  Steven Romero
  1

  Me and my son walked in so he can open his first account and he was given an application. He completed the entire app and was told he'd be called back to schedule an appt their banker was busy and booked for the day. We never received a call back. He opened an account with Chase the next week. Great service! My wife completed a Refi app online as instructed when we called to make an appointment. We never heard back. She Refinanced with One NV Credit Union. Great service! I called Clark County to let them know why they lost two clients and their member services said they would have the Branch manager from their Lake Mead location reach out to me and how unacceptable their lack of service has been. They never did. Hints, this review.

  Response from the owner

  Hi Mr. Romero, We've responded to your similar Yelp Review and wanted to respond to this one as well. First, thank you for taking the time to leave us your review as your feedback matters to us. We apologize for your multiple experiences where we failed to follow-up with you. We would like the chance to make this right with you. Can you please send us a direct message to [email protected]. We look forward to hearing from you soon.

• T

  Tim M
  1

  I have left many reviews on this forum about clark county credit union, but somehow they remove bad reviews. Here we go again, the only people at the entire clark county credit union that know how to do a good job are the managers, do not trust what any tellers or even the people on the phone tell you, they really have no clue. Twice this week I've called to verify the sale of a vehicle and when I get to the teller, sorry we don't do that. What a joke. Clark county credit union is going down hill, more profit for board members

  Response from the owner

  Thank you for taking the time to leave us your review as your feedback matters to us. We would like the chance to make this right with you. Can you please send us an email with more details and your contact information? We look forward to hearing from you soon. - [email protected]

• S

  Steven Ackerman
  2

  Typical service - but there are far better places to bank for the price than this. Way overpriced. I do use their ATM still - it's free with the account I have at my new credit union.

  Response from the owner

  Hi Mr. Ackerman, Thank you for taking the time to leave us your review as your feedback matters to us. We would like to learn more about your experience. Can you please send us a direct message with more details and your contact information? We look forward to hearing from you soon.