City & County Credit Union - Shoreview Office Red Fox Rd, Shoreview

City & County Credit Union - Shoreview Office Reviews

• C

  Candy D
  5

  I have done my banking here since I was in Highschool.. which was over 15 yrs ago... I would highly recommend a Credit Union vs a Bank. They are not fee drivin.. they try to give best lending percentage and.. won't predatory lend.. meaning they want to see you be able to satisfy your loan vs.. just approving a loan at a ridiculous rate and make it hard for you to pay. They have savings.. which I recommend to have. And Checking.. ( they have a free checking too) and I feel apart of the family.

  Response from the owner

  Thanks for sharing your experience, Candy! We are beyond excited that you have chosen City & County Credit Union as your financial partner. We are lucky to have you!

• E

  Elena P
  1

  Waste of time! They don’t value you or your business! I submitted an online auto loan application on Wednesday, received email from Emily Schaaf with request for docs. I sent everything to her right away and let her know that I will be T dealership that evening and need an answer. Never heard back, today is Friday evening and still nothing. I went to another CU, got approved same day and they now have my $42k auto loan. Don’t waste your time, as others reviewed. This place is a joke. Go where you matter :)

  Response from the owner

  Hi Elena - We are so incredibly sorry to hear about the experience you had at City & County Credit Union. As a member-owned cooperative, that is not the member experience we promise to deliver. Can you send us additional details to [email protected]? We would like to do everything we can to make this right. We are extremely sorry for the frustration.

• E

  Edgar Renteria
  1

  I had a horrible experience here, I open a business account here and the guy who open my account did it fast and forgot to sign me up for online banking and could not access my account. And then I brought my first business check and instead of deposit in my business account he deposit it into my personal account which caused me a huge problem. There is just so many bad experiences here I will no longer bank with them.

  Response from the owner

  Hi Edgar - We are so sorry to hear about the experience you had while banking with City & County Credit Union. Can you send us an email at [email protected] with additional details?

• A

  Abdiwahab Shakib
  5

  It was welcoming and customer service was great. Now I have good BANK and I am very proud to be a part of City & County Credit Union.

  Response from the owner

  Thanks for sharing your experience, Abdiwahab! We are beyond excited that you have chosen City & County Credit Union as your financial partner. We are lucky to have you!

• M

  Marilyn J Green
  5

  I always have a positive experience. Excellent customer service! The credit union makes you feel like family, whereas a bank gives me the feeling of a customer. I have been a member with the credit union for 11 years don't know what took me so long. Loving MY credit union.!!!

• D

  Derpius Derp
  1

  Our Teller Melissa seemed Stoned, Like she slurred her words, forgot information mid checking account set up, and Didn't ask if I wanted to setup online banking. I had to call their support line to get it setup but not before getting locked out of it. Worst of all their Card machine was broken so I couldn't get my debit card on that day.

• p

  pheng lee
  5

  Great customer services, positive attitudes, always willing to help and answer any questions. Nothing was left unsaid or undone, felt good with environment and banking information was very interesting and helpful. Recommended for banking and credit builder!

  Response from the owner

  Thank you so much for the love, Pheng! We are so glad you had a great experience and love having you as a member!

• M

  Mary Ann Carpenter
  5

  Tanya Kelly went above and beyond! My father passed away and I needEd an Estate checking account opened ASAP so I could pay funeral bills even though the lobby was closed. I talked to 2 other people on your customer service line and never heard back from them! I realize the trying times with staffing but still haven’t heard from those first 2 people. I salute Tanya and hope you recognize her too!

• B

  Brandon Crowley
  5

  Thank you Melissa McFey for all of your hard work in processing my auto loan. Melissa was very easy to work with and helped me purchase my car the same day I applied for the loan. Fast, attentive and friendly! Thanks again!

• O

  Orlicki Orlicki
  5

  Even with my meh credit they approved me for a $18,000 + car loan and gave me a low interest rate and long term! They also approved my (almost) husband for a personal loan with an even lower interest rate and long term. Very nice and helpful people and better than any bank I have seen!