Citizens National Bank Huckleberry Ln, Knoxville

Citizens National Bank Reviews

• Z

  Zackary Dockery
  1

  Mobile banking system sucks its not automatic it manual and if you post it on Friday you're probably not going to get your check till Monday this has happened to me 2 weeks in a row cnb fix your system!!!!!

  Response from the owner

  Good morning Zackary. Thank you for taking the time to leave a review. We are sorry to hear of your disappointment in our Mobile Banking System. For Mobile Deposit, we do disclose that funds are not immediately available and there are processing cutoff times in place. I have reached out to you via secure messaging to share the details and offer alternatives that might be better for your situation.

• h

  hannah vossen
  1

  I am thoroughly disappointed and appalled at the way this bank has treated my needing a simple explanation as to why my account was overdrawn. I was given a slew of contradicting answers. No one at my branch could tell me exactly why it happened. I have tried to get in contact with ANY manager at the strawberry plains location and was first refused contact then later left on hold for over 45 mins. I have left numerous messages with Ms. Melanie Moon, who I was informed is the regional district manager, and was further snubbed and ignored for the continued count of 8 days. My problem has now grown to blatant disrespect of a loyal customer. I have never caused any problems with your company and have still been treated with the utmost lack of even pretending to care. I have since withdrawn all money from my account and cancelled. I will inform any friends and family of how you truly view your customers, as money makers not worth your time. Since that IS what we are, your customers.

• A

  Alana Berkley
  1

  I hope this helps someone protect their money and privacy. We had a charge come through that we did not authorize and once the company that charged us refunded the money we called in to ask for the NSF to be refunded seeing that the charge was not our fault.. Sandy who is the manager pretty much huffed and puffed over it and told me in the end if I have never had a NSF refunded then she will think about refunding it and will call me back. Well, she never called back and she has not refunded the charge. Ever since I have been banking with CNB Sandy has been nothing but rude, eye rolling, snobby, HIGHLY OPINIONATED and unkind. This is not the way a small branch in a small community should be. It should not be up to ones opinion. This is hard earned money she is taking from us bc she can. It seems I am NOT the only one who thinks this way. DO NOT BANK HERE if you want reliable service, your money to be safe, your account to stay safe, trust when it comes to who's handling your money, great customer service, and also your privacy taken seriously. PLEASE BE AWARE! Also, I am not saying ALL CNB banks are bad.. I'm just referring to this particular branch.

  Response from the owner

  Good morning, Alana. Thank you for taking the time to share your review. I am so sorry to hear that we have not delivered an exceptional client experience for you. I would love to have an opportunity to speak with you about what occurred that caused such disappointment. My name is Hope and you can reach me directly at 865.429.7553.

• d

  donald armour
  5

  I deal mostly with the Dandridge branch and they are excellent people

  Response from the owner

  Thank you for your kind words and 5-Star Review, Donald! We strive to deliver exceptional service to our clients and are so pleased that our Dandridge branch team is taking great care of you. We appreciate your business and look forward to serving you for many years to come.