Citizens Bank Minnesota Kenrick Ave, Lakeville

Citizens Bank Minnesota Reviews

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  cayla schluter
  5

  I love Citizens because they still have the small town bank feel with good product options. I have done numerous refinances and purchases of my investment properties & their rates & fees easily beat the competitors at the time. Also, there is something special when you call or go in for a banking need & you recognize the same faces there to help you! My kids love the Santa Claus event in December!

  Response from the owner

  Thank you for your review and kind words! We're so happy we could help you with all of your financial needs and we value you as a loyal client. We're glad your children enjoyed our Santa event as well, it was so much fun to have him back in our lobby again this year and see all the excited kids!

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  Jesse Merk
  5

  After reaching out to about six different banks/credit unions in the MPLS area I landed on working with Citizen's for investment property financing. I was impressed from the beginning. My point of contact was Kyle Potswald, for a refinance and had a very wonderful experience. The communication was immediate and clear. Kyle answered all of my questions in a matter of minutes and was available at all hours when I needed any clarity. Because of their quick actions we were able to move up the closing date to hit my 2020 target. Much appreciated and will definitely be working with Citizen's for any future commercial and/or personal banking needs that arise. Thanks!

  Response from the owner

  Thank you for your wonderful review! We always strive to deliver the 'Ultimate Experience' and it sounds like Kyle definitely did that. Please let us know if we can help you with any future financial needs!

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  C Schultz
  5

  Everything a bank should be, and nothing it shouldn't. Wonderful full service bank. We have accounts and loans with them. They are so easy to work with. Friendly, knowledgeable staff. They they take care of things very quickly, and they treat everyone great not just the big accounts. Never any pressure. Love them!

  Response from the owner

  Thank you so much for the wonderful review! We pride ourselves on our amazing products, service and staff, and always try to deliver the Ultimate Experience to everyone, every day. Let us know if there is anything we can do for you in the future!

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  Phil Jahn
  1

  Truly a disappointment. I sought out this institution for a home refi because of the low offering rate. I submitted the online app which it turns out was an utter waste of time because the folks processing the loan can’t see the data. In the course of 4+ months I had to send multiple copies of the same forms, communication back and forth was dismal throughout the process. When we finally reached closing, I the customer, had to call my current mortgage company to get the pay offs despite being told they had open lines of communications with the current lender. I showed up to closing that had been pushed back unbeknownst to us. We eventually signed paperwork only to find out Citizens had not sent over all the docs so we had to make more arrangements to finalize. One would think if you spent 10k in closing costs that the customer wouldn’t have to hand-hold to this extent. All said and done, no apologies, no ‘thanks for you business’ - really not a way to do business in any form.

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  Darren Thomas
  5

  We love this bank! Moved to Lakeville in 2010 and shopped around for a new bank. They have what is TRULY FREE CHECKING, and you will NOT find better, more personable customer service anywhere. They have great PRODUCTS and that is initially why we gave them a chance--they have even better PEOPLE which is why we are loyal customers enjoying top notch customer service. Highly recommended!

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  Jerry Gin
  5

  I just helped my dad who doesn't speak english to open a bank account near his house. I think may very Cumbersome, speacially at this moment most people can not work. It may take long time to go through everything. I can't believe this local bank make that so easy at drive thru. Stuffs are nice and patient Work efficiently. Thank you every one who still working at this branch. You guys r awesome.

  Response from the owner

  Thank you for your kind words and great review! We were happy to help get things set up for you. Please don't hesitate to reach out to us if there is anything more we can help you with in the future!

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  Keith Sauber
  5

  Excellent Bank!! and excellent employees, with the very best in personable customer service, we have had many banks over the years, but nothing compares to Citizens, and the products that they offer, and again the customer service goes above and beyond.

  Response from the owner

  Thank you Keith, we appreciate your review! We always try to deliver the ultimate experience in everything we do, along with offering the best in products and services. Please let us know if there is anything more we can help you with in the future!

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  Nicole Zeltinger
  5

  This is an amazing bank. The products are great, low or no fees, and the customer service is outstanding. You won't find a better place to bank!

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  Matt H
  5

  Awesome bank with Awesome people. Their interest bearing checking account make me $300 a year without having to do anything.

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  Connie Lakeville
  5

  I Love the small town feel, first name basis treatment and convenient location. The entire staff is friendly, helpful and trustworthy.