Christian Financial Credit Union Garfield Rd, Clinton Twp

Christian Financial Credit Union Reviews

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  Tim Aggas
  5

  This is our bank (credit union) of choice. Been with them since the early 2000s. A couple of loans in no time at all. They watch your accounts for possible fraud activities. The new system took a little time to get used to and now we can use it practically blindfolded. If you don't like something, find someplace else. We stay here because we are happy with the service.

  Response from the owner

  Thank you for the great review, Tim! We appreciate your membership!

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  Colleen Jones
  1

  They roll out this new website and I cannot access my account. I know computers but no matter what I try, nothing. Then I call for help and sat on hold for a long time and had to get back to work. So I go to my location after work and it's temporarily closed! So I'm trying another location and I've been here for 15 minutes and still no one is available to help. My credit card pym is late and I'll take a hit to credit and a fee!!?? I'm out. I'm paying it off and going to Huntington for new credit card as my score is very high

  Response from the owner

  Hello, Colleen. I am very sorry to hear you are having issues accessing your account. I have forwarded your comments along to our management team. Thank you for your review.

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  James Smith
  1

  The amount of mistakes made at this credit union are almost unbelievable. Motor City credit union was great...but not Christian Financial. I wish Christian Financial never would have taken over!!!!

  Response from the owner

  Hello James, We are sorry to hear that you did not receive the quality of service that we try to provide every member. In an effort to improve our customer service, we would like to hear more about your experience. Could you please email us at [email protected] with additional details? Thank you.

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  LebaneseArabGirl
  1

  I have had the unfortunate displeasure of having to go into this credit union for my mom, to help her out. Both times i think I have been treated the worst out of any bank I have ever been to. They are horribly rude for no reason and it lasts the entire transaction. I will never return there, for any reason. For a "Christian" credit union, they represent anything but kindness. They are disgraceful.

  Response from the owner

  Hello, thank you for sharing your experience with us, and I am sorry to hear that it was a negative one. I would like to get some additional details from you about the date and time of your visit. Please email us at [email protected] so that we may look into this further.

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  Nathan Smith
  5

  I worked with Joe on an auto loan and was very happy with my experience. He was a very busy guy but always seems to be calm and knowledgeable. I highly recommend him and CFCU

  Response from the owner

  Hello, Nathan. Thank you for your review! We are very happy to hear you had a great experience with Joe. Thank you for being a member.

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  desima ayala
  1

  Any time I call I am on hold for over 30 minutes. I am currently on my second hold after trying to do the call back option and was hung up on. The only time these people are actually prompt is the day after your payment is due. They call you as soon as possible asking where your payment is. I hate this credit union. I will never do anything here again.

  Response from the owner

  Hi Desima, I'm sorry to hear about your experience. I have sent your feedback to our Member Solutions Center manager so she is aware. If there is something we can assist you with and it was not resolved via phone earlier today, please email us at [email protected]. *RM

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  Matthew Burns
  1

  I have banked with Motor City Credit Union for over 15 years. Once Christian Financial took over THEY MADE ME CLOSE ALL OF MY ACCOUNTS all because I earn income which i pay taxes on, from a LEGAL state regulated Michigan marijuana facility. Which I am the General Manager at, actually. Terrible terrible customer service ever since switching to Christian trash Financial. Diane I believe is her name is a witch. They could care less about your situation. They do not care about their members like Motor City Credit Union did before they were taken over. ALSO, please don’t say it’s because you are ‘following federal regulations’ I got on the phone with 4 other MAJOR banks and they all told me they would GLADLY take my hard earned money. This place is for the birds. Don’t waste your precious time.

• B

  Brian Coatney
  1

  Terrible customer service since being bought by Christian financial. The service in general has gone down tremendously since the first letter about the merger came out. The entire transition simply hasn't worked. Save yourself the head ache and go somewhere else. You will spend at least an hour trying to get someone to even pick up the phone if you need customer service. Once I finally get access to my money I will most likely be leaving this institution for something better. Update: went into the nearest branch after trying for 45 minutes on the phone. Lines out the door because of the merger. Turns out when you make everyone wait till the same day to activate and enroll in the new system, their servers couldn't handle it. The staff are great at the Garfield location. The automated machines are what's terrible.

  Response from the owner

  Good Morning Brian, We appreciate you contacting us. Our team members are working as quickly as possible to answer each member. If you have questions you can always contact us at [email protected]. We do appreciate your membership and thank you for your patience during this transition. Best, *KC

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  Tony Deangelo
  4

  I have been with motor city CU for sometime now and I absolutely love their service over my other financial institution. They have great customer service and always willing to answer any and every question. They are proactive in offering solutions and other programs to help your current financial situation if needed. The only bad encounter I had was with a banker (sits in office) who gave me a hard time about getting a direct deposit slip. He kept asking me why I would need it and if I’m aware I requested one before (who gives a F) it’s my account I can request how many ever direct deposit enrollment I want! Outside of that experience I have never had a negative experience here. I have built a great rapport with some of the bankers! Great establishment!

  Response from the owner

  Thanks Tony for your kind words. We love having you...and your direct deposit at Motor City Co-op Credit Union!

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  Lisa Garriott
  1

  I have been a member for nine or ten years. They took out overdraft fees even though I had the money in the bank so much that they put me in the negative, they didn't even contact me to let me know. And when I got back into the positive, they did it again and again! The man I spoke to was unhelpful and condescending and rude. He said that he would have a manager contact me shortly and it's been hours, still no call. Hopefully when Christian Financial takes over, it'll feel like someone actually cares. UPDATE: They never bothered contacting me, it's been two days now. Wow.