Choice One Community Credit Union Hazle St, Wilkes barre Township

Choice One Community Credit Union Reviews

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  JoJoaris Santana
  1

  Every time you walked in there and one of those “lady at the front desk” Not one person (if you can say person) with a nice attitude. Maybe they need to hire people with better customer service and less menopause. You go in to make a payment or withdraw money from your own account and is like if your taking money out of there own account and the attitude is just beyond nastiness. You get a card from then for a reason and still they want more.. Oh, and DID I forget to mention one of this lady’s papercut my forearm because she decided to throw my id, and some paperwork I brought with me and even her pen. And her exact words; I won’t deal with this people, I won’t take this people “this people” Hispanic and Black. More humanity and less racism is what we need. Racism is to the roof in that place, if your black or Hispanic this are not the people for you. Go somewhere else. Trust and believe that this will be the last time we’re making any type of business with this credit union. Don’t even bother to go and try to tell the “manager” he won’t do nothing because employees are always right, but racist.

  Response from the owner

  Hi JoJoaris, I want you to know that we've taken this complaint extremely seriously. The President of the Credit Union is working with Human Resources to investigate and take appropriate action to ensure other members do not experience this type of unacceptable treatment. Thank you for shining a light on this for us. We apologize for this inexcusable experience.

• S

  Sarah Kreidler
  5

  Choice One is one of the last real credit unions. They truly care about their customers. The employees are always friendly and helpful. Any time I’ve had a problem or questions regarding my account it was resolved swiftly. The loan department is also great! The loan officer I worked with was communicative through the entire process and they got me a great rate on my auto loan.

  Response from the owner

  Sarah, thank you for all the nice things you have said about our branch! We love having you as a member!

• Q

  Queenro Queenl
  1

  Bias toward Blackwomen especially strong ones I am so tired of the blantant racism I have endured since moving into this community but I am not surprised Period...

  Response from the owner

  Hi Queenro, if you would, please email me at [email protected] so that we can discuss this occurrence in greater detail. Racism is something that our organization has zero tolerance for. I'd very badly like to address this matter, but need more information to do so. Please reach out when it is convenient for you.

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  Jamiece Apolinaro
  5

  I've had some difficult business to handle and the staff at Choice One were great and very helpful. They guided me through the process. They have also been great with my regular banking needs. Highly recommend!

  Response from the owner

  Jamiece, we are happy we could help you and were able to guide you through the process! You are a great member!

• D

  Daury Fernando Almonte Martinez
  1

  My wife and I went to open an account recently and the person who attended us treated us so badly that we decided not to open the account in Choice One Community, for 2 years I had thought about having an account in this place because I thought that I I would give an excellent service and it was the opposite

  Response from the owner

  Hi Daury, I'm sorry that you had a negative experience while trying to open an account with us. Please send your contact info to [email protected]. I'd like to learn more about your experience to make sure that it doesn't happen to others. Again, my apologies to you and your wife.

• S

  Stacey Krawczeniuk
  5

  I have dealt with a few people in regards to loans also. Joe Dolan is always a help in any way he can. The tellers are also very helpful when ever I go in to do banking. I would also like to add the fraud protection is one of the best. They are very quick to protect my accounts.

  Response from the owner

  Stacey, thank you for the nice words! We appreciate your relationship with our branch!

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  Diane Jones-Weeks
  5

  I refinanced my car here and I could not be happier. Everyone was so friendly and Michelle went out of her way to put me at ease. I highly recommend using them for all your banking needs.

  Response from the owner

  Diane, we are glad to have you as a member!

• L

  Lisa Ceaser
  5

  An excellent alternative to a profit-driven bank. The Choice One FCU has been our primary financial institution for over 15 years! Offering wonderful services for not only our small business but for our personal accounts as well. Friendly and reliable customer service and wonderful staff make transactions a breeze!

  Response from the owner

  Lisa, thank you for being a member with us for over 15 years! We are glad you find our services helpful!

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  Danny Sonz
  5

  Amazing staff Very attentive Wlak through all steps of your banking with a smile. They make you feel like family. I would recommend them anytime. Thanks again for being a great place to do business with. Danny S.

  Response from the owner

  Thank you Danny for such kind words! We are glad to have you has a member!

• K

  Kristen Pstrak
  5

  The Choice One Wilkes-Barre location has been very helpful through many different endeavors such as my car loan, home equity loan, cashing in bonds, getting a preapproval for a new home. They are always available for questions and get right back to you if they miss your call! I do all my banking at Choice One!

  Response from the owner

  Kristen, we are glad to have been so helpful through your time with us! Thank you for the kind words!