Choice One Community Credit Union N Sherman Ct, Hazleton

Choice One Community Credit Union Reviews

• K

  Katie Nham
  1

  We just moved into the area and wanted to open an account with a credit union. Let me tell you - this was not the one. We wanted to make a large purchase and we called beforehand to make sure that we would not get declined. Well, that’s when we were told there was a $600 limit. Can I get that increase over the phone? Nope! I have to come into the branch, fill out paper work, and then it needs to be approved AND THEN I can use my own money. Because of this we went in to close our account. We made an appointment ahead of time because we had a large amount of money and that would need to be withdrawn because we are closing our account. We expected all cash since that is what we deposited and that was the point of making an appointment - so that the bank was prepared for us to withdraw. They said they can only do check. We say “well, that is why we made an appointment so that you guys are prepared on your end.” They replied with saying “well, you didn’t tell us your account number” and we say “well we gave our name and didn’t know we had to give our account number, the clerk over the phone did not ask” they replied “that was your job and therefore it is your fault we are not prepared” I couldn’t believe it! Stay away from this bank. They are super outdated and inconvenient and just plain rude.

  Response from the owner

  Hi Katie, I apologize for the negative experience while visiting the credit union. It is our policy that members do have to sign an increase for debit card purchases for their own protection. I understand that this can be inconvenient and will raise the issue with our leadership team to see if there is a better way. With that being said, the rude customer service that you received is unacceptable and is being addressed by management. Again, on behalf of the credit union, I apologize.

• A

  Ann Marie Gallagher
  1

  I have been a customer for close to 20 years and have always had the best customer service and never had issues. However, the last 3 years has been hell. From issues with not allowing me to use my card to purchase from sites on the internet as well as giving me a runaround story about why I couldnt just use my card at checkout when I was trying to purchase a $900 couch. (Apparently big purchases are a no-no?) The Hazleton staff is very rude on the phone (when they answer it) and once hung up on me. Either retrain or restaff that office.

  Response from the owner

  I'm sorry for your experience, Ann Marie. We'll address this with credit union leadership ASAP.

• C

  Cynthia M
  5

  Although at present you can not enter the building due to Covid. They have a drive through. The lady was so nice, very helpful

  Response from the owner

  Thanks for the review, Cynthia! We're so happy that your experience was pleasant.

• R

  Rosie Letcher
  5

  We’ve been with Choice One for many years and have never regretted making the switch. The office staff in Hazleton and Wilkes Barre have always been kind, and willing to help when a question arises. The fraud alert system they have in place on our accounts is very reassuring. When we use our cards out of the area we immediately get a phone call checking to see if it’s us. That puts us at ease knowing that we are always protected. Thanks Choice One!

  Response from the owner

  Thanks for the awesome review, Rosie! We love hearing from long time members.

• M

  Mimi DiSabella
  5

  Every time I go into the Hazleton office of Choice One they are always so friendly. If I am unsure about something they go out of their way to help. I have known Rosemary Boros for many years . She is the kindest person to help you with all transactions!

  Response from the owner

  Thanks for the awesome review, Mimi!

• V

  Victoria Smith
  1

  Very RUDE. I called about my balance because my QUATERLY STATEMENT was WRONG and she had the AUDACITY to hang up on me and REFUSE customer service. I see why a lot of people closed their Christmas account. Work on customer service being helpful and FRIENDLY

  Response from the owner

  Hi Victoria. I'm sorry for your experience. We'll address this with the staff.

• T

  Tatiana Kania
  5

  I have had an account here since i was a child, this is one of my favorite banks in Hazleton. The tellers know you on a first name basis, and are always there to help or answer any questions.

  Response from the owner

  Tatiana, thank you so much for the kind words. We always love hearing from our long term members.

• M

  Mary Ann Thomas
  5

  I have been a member here for 32 years and would not go anywhere else! The Hazleton office staff is by far the best and most helpful with any needs you may have. No to mention extremely friendly!

  Response from the owner

  Mary Ann, we appreciate your membership with us for 32 years now! You are a great member!

• G

  Gino Fedullo
  1

  This bank is a joke. I got declined every time I tried to use my debit card. They say I can’t go over $600 in a 24 hr period that is why I was getting denied. I tried to use $280 within a 24hr period and got denied several more times. The one bank teller couldn’t even add up my transactions within a 24 hr period. How can you be a bank teller and not know how to count!? Worst customer service. They never answer the phones. This bank and staff are a complete joke, please do yourself a favor and just go somewhere else.

• K

  Karen Horn
  5

  Everyone is so helpful there! The staff is like family and they care. Where as other banks are too commercial, cold and not friendly.

  Response from the owner

  Karen, glad that we could be so helpful! Thank you for the kind words!