Chelsea Groton Bank Gold Star Hwy, Groton

Chelsea Groton Bank Reviews

• L

  Leah Lopes
  1

  As a bookkeeper I’m in contact with many different banks throughout the year. I’ve never had so much trouble in my entire career with a bank before. I would never recommend this bank to any person going into business. I’ve talked to customer care six times to resolve this issue and things are still not resolved at this time. Im appalled that first when I ask for business banking I don’t get transferred directly to them and then find myself in a position where the agent is unable to help me because they are not in business banking. And second The fact that my client has added me to both of his business accounts yet they still need approval to link my online banking to the account. It’s very frustrating. And although everyone I’ve talked to has been very nice at this bank I would never recommend them as they have not resolve the issue still and things have not been efficient at all.

  Response from the owner

  Hi Leah, Thank you for your feedback. As Alex Masse, Senior Vice President, Director of Operations and Business Intelligence at Chelsea Groton shared with you earlier today, we apologize for the experience you had and understand your frustration. We appreciate the time you took to explain what occurred. As you continue to work with Chelsea Groton, we hope you will see your initial experience is not reflective of working with us. We look forward to doing whatever we can to make your experience better in the future.

• H

  Howard Barina
  1

  Not friendly bank if your a senior or disabled, business office is incompetent 12 calls for a pin number lady in charge of checking is nasty never sent me temp checks over draft protection that doesn't work if you a senior or disabled try another bank that would show you some respect and compassion

  Response from the owner

  Hi Howard, We pride ourselves on the way we assist all members of the Bank to reach their financial goals, big and small. We’d be interested in hearing more from you about your specific situation and how we can help. Please call Lori Dufficy, EVP, Chief Experience & Engagement Officer at 860-448-4184.