Chelsea Groton Bank Montauk Ave, New London

Chelsea Groton Bank Reviews

• S

  Sarah “Sarbear” R
  3

  Went to open an account waited over an hour, then realized I could open one online, so I did just that in their lobby, then went up to a teller gave her a deposit for the new account and left .... It was easy to open it online, I just wish one of the few employees had offered it to me instead of sitting and wasting my time. Idk if they just don't know that is an option, or didn't think they needed to tell me about it .. other than that, nice bank, the ATM is awesome lots of features, even face to face with teller through ATM.

  Response from the owner

  Hi Sarah, customer service is very important to us, so we’re sorry your experience wasn’t what you had expected. Your feedback helps us get better. Please reach out to Jean McGran, First Vice President, Member Experience Market Manager, at 860-823-4871 so we can learn more about the situation.

• J

  John Skok
  5

  Chelsea Groton Bank, New London, CT. is Absolutely, Positively the Most Awesome Bank I have had the Pleasure of doing business with in my entire financial History! The staff alone is worth the relationship with a bank. You are greeted by everyone there by first name and you will feel right at he! Their scope of services are A1! The online banking is convenient as it can get. You'll love the relationship from Day 1. Do yourself a huge financial favor and switch to Chelsea Groton Bank! Do It Today!

  Response from the owner

  Thank you for the review, John! It's wonderful to hear such positive feedback about your experience with us and we look forward to seeing you again!

• R

  Ralph Menta
  1

  I have been cashing my paychecks at CGB for about 5 years. I recently moved to CT and I haven't received my new driver's license. During this period my RI license has expired. So CBG in new london REFUSES to cash my check now. The branch manager Carleen Lee says they are not ALLOWED to cash them. This is a total lie. They have cashed my check since. So either she is a liar, or the tellers are wrong. Mrs Lee's business card says assistant secretary, so I'm gonna go out on a limb and say she is full of sh1t. I've had nothing but nightmares with this bank.

• A

  Adam T
  3

  I came in here to open an account which went well, the reason for the 3 stars? They told me they would call me for financial help and tips, that day or two days later (because I was busy the day after) and almost a month later they haven't called me

  Response from the owner

  Hi Adam, we’re happy to hear you were able to successfully open an account! We’re sorry to hear you didn’t receive a follow up, thank you for the feedback. Please contact the New London Branch at 860-448-4232 and they will be able to help you with any financial help or tips you may need.