Checkmate N 19th Ave, Phoenix

Checkmate Reviews

• A

  Adrian Conway
  5

  I completed the online application and Myleen gave me a call, she reviewed everything over the phone within 5 minutes and I came in to the 19th Ave and Northern location and walked out with the funds on my debit card within 5 minutes as well. This is the type of customer service that brightens my day.

  Response from the owner

  We agree, Myleen is awesome! We try to make the process quick and easy knowing you have better things to do on your Saturday. Thank you for allowing us to take care of your lending needs!

• j

  jose jimenzez
  1

  Just stepped out of there. I needed a $7 money order. Which I got but I need to apologize to the store associate for bothering her. Sorry I came in for a service and interuppted your afternoon. SOFA KING RUDE

• J

  Jeffrey Wright
  5

  Great place to get some fast cash and great customer service

  Response from the owner

  Thank you very much for your business and kind review! We greatly appreciate it!

• L

  LaShawn Patterson
  5

  I was extremely hesitant about a registration loan & kept calling with additional questions. They were always pleasant on the phone. When i got to this location Melissa assisted my & was very thorough explaining the process. She was so patient as i was nervous & I loved her smile. After working with her i was able to breathe again. Many thanks to you Melissa & to Checkmate for providing good customer service.

  Response from the owner

  Thank you so much for this review! It is really nice to hear when our tellers are able to brighten a customer's day by simply providing awesome customer service. Thank you again for taking the time to share your experience with us! Have a great day!

• B

  Brian Bennett
  5

  you thought it was easy process great customer service thank you very much what's your name what's your name Marlene was a great help thank you i

• F

  Felipe Arispe
  5

  Check mate on 19th ave and Northern is the better area to go for check cashing! Myleen is the best, she was very respectful and very reliable. Had trouble with speedy cash right across from them and was left very disrespected and in a bad mood. Friendly service is best and Myleen showed professionalism by immediately giving respect and kindness! Will be cashing with checkmate from now on.

• D

  David Dyer
  5

  I went in to this location on a spur of the moment decision with my brother to get some checks cashed. It turned out to be an awesome idea because not only was the counter lady Melissa friendly and helpful, they have water for those of us who stay thirsty. The donuts were a plus as well. Thanks for the awesome customer service

  Response from the owner

  Thank you for the review! We appreciate you as our customer and hope to see you again soon!

• S

  Sherry Jones
  5

  This location is the best I've been to hands down! It has everything I look for in a business. From AMAZING CUSTOMER SERVICE to a clean environment and of course an awesome team! Keep up the great work!! 🤩😁😀

  Response from the owner

  Thank you so much for taking the time to write us such an amazing review! Have a great day!

• C

  Chyna Jackson
  1

  Even though i get direct deposit straight to my netspend account for years now, they dont except pre-paid cards due to “not being able to take recurring charges”. This card definitely can be set up for those kind of charges so im not sure what they mean. Also submitted my application and waited for a phone call for 2 hours, no one called, had to call the store myself to check on app. Pretty disappointed that a process that took majority of my evening was a complete waste of time, when i could have been looking elsewhere.

  Response from the owner

  I apologize that you had a not so good experience with our company. Please note that all of our loan applications go through the same approval process. Please consider visiting again if the need arises. Thank you and have a great day!

• R

  Ruben Lyons
  5

  I love coming coming here always smells so good and clean and the customer service is the best.