Checkmate Broadway, Chula Vista

Checkmate Reviews

• e

  ethelle castaneda
  4

  Great customer service and they make everything really easy. && their hours are really good compared to other loan places in Chula Vista. The only thing i don't like is that every time you call, you stay on hold for like 15-20min, that is a long time to stay on hold for.

  Response from the owner

  Hi Ethelle, thank you so much for writing us a review! We appreciate the 4 star rating. We apologize for the long hold times and will strive to serve customers as fast as possible. Thank you again and have a great day!

• C

  C Baity
  5

  Shawnte the manager was so very professional which is a pet peeve for me. She made everything so easy by being very approachable, astute and had product knowlege. Shawnte was very exuded excellent customer service. Her customer service skills were wonderful. My experince with Checkmate was wonderful thanks to Shawnte.

  Response from the owner

  Hi, thank you so much for your review! We are so happy to hear about your wonderful experience at our Chula Vista location. Have a great day and we hope to see you again soon!

• J

  Jade G
  1

  Wish there was a negative star! Came in because of good reviews but stood in line for more than 20 mins with only one person ahead of me. The woman working there looked like she did not want to be there and went to the back taking another 10 minutes. The place got full and there were three other people behind me waiting and NO ONE TO BE SEEN. Two employees were clearly in the back talking but wouldnt come out and do their JOB. Please dont waste your time coming. Had to leave and go to another checking place.

  Response from the owner

  Thank you for the feedback. We have followed up with the location manager to address your concern and appreciate you bringing this to our attention. Thanks and have a great day!

• J

  Joan Moreno Herrera
  1

  Never go here they are rude and have attitude. District manager is non existant... The lady showed no customer service to me because i didnt speak spanish even though i speak the language. A man came in and she started speaking spanish thinking i didnt understan and prceeded to tell him my business... what type of establishment states if i dont feel comfortable giving you a refund i dont have to its not posted or policy. Western union assured me i can pick up anywhere and she didnt want.to do her job. made a formal complaint to the western union office and coorporate...discrimination and their license is getting pulled...serves them right. I work for public relations... And this place is reported to the better business beareau and the city of chula vista commerce...

  Response from the owner

  Thank you for your feedback. Since this review, we have been in touch and have taken appropriate steps to address your concerns. We hope that you will give us a chance to serve you in the future. Thank you and have a great day!

• b

  bigbosswolf
  5

  The service is great a young girl name Claudia really help me a lot when I had a lot of questions great service definitely coming back again

  Response from the owner

  Thank you so much for your review! We appreciate you taking the time to write us a review and to personally recognize one of our employees. Have a great day!

• R

  Robert Ortiz
  5

  Very professional people, Elvira was very helpful..

• A

  Andrew Feliciano
  5

  Excellent! Luke was able to assist me with processing money orders:)

  Response from the owner

  Hi Andrew, thank you so much for your review and for personally recognizing one of our employees! We will be sure to pass this review on to Luke. Thank you again!

• M

  Miguel Ramos
  5

  I have done great services in this company. Alicia has always helped me, she is patient and kind. Thank you

  Response from the owner

  Thank you so much for your positive feedback and thank you for being our valued customer!

• M

  Mayte Abrego
  5

  very good service the schedules that they have me fascinate! Claudia and her friend Alice took care of me;

  Response from the owner

  Thank you so much for your positive feedback and thank you for being our valued customer!

• B

  Baja Calzada
  5

  Very good service always help me in my transactions .. !! Thank you..!! Alicia and David very attentive

  Response from the owner

  Thank you so much for your positive feedback and thank you for being our valued customer!