Check `n Go 28th St, Grand Rapids

Check `n Go Reviews

• C

  Carlos L
  1

  Arrived 5:45, 15min prior to closing. Wouldn’t let me in as the doors were locked. Stores hours are until 6pm (posted on the door and online) - NO sign was posted outside for early closing. 2 women at the counter just ignored me as I knocked on the door. Came off work late and needed to cash a check. So rude and unprofessional.

  Response from the owner

  We would like to apologize for your recent experience with our store being closed during regular business hours. It is never our intention for this to happen and we are truly sorry for any inconvenience this may have caused. We value our customers opinions and would like to thank you for bringing this to our attention.

• J

  James Isbell
  5

  This location is the best place to go if you want to be treated with respect and professionally be treated. The manager is one of the most perfftional people I have ever met. (I'm a retired C.O.O. from Marriott International) and I really know what it takes in today's business world. Take my advice and promote this Manager to a training manager's position. Thank you, Mr. James L. Isbell Retired - C.O.O. Marriott International

• d

  danielle carmoney
  5

  Heather is always so helpful!!! She really cares about people that come through the door! She was very helpful to me in January when I had some health issues and couldn’t come in to make a payment. She pushed it back until I got out of the hospital so I wouldn’t be charged extra! She is truly amazing and deserves a raise!

  Response from the owner

  Awesome – we are excited to hear that you have been with us for a while and that our associates are taking good care of you. Thank you, Danielle, for being a valued customer here at Check ‘n Go.

• A

  Apostle Prophetess Danuel ONeal
  5

  I have been with checkngo for over a year and they have been AMAZING! Since I've been going Amber and Nikki have treated me with such respect integrity and GREAT Customer Service! I recently ran into a problem when I decided to have checking little cash my check because I couldn't make it in time before the Thanksgiving holiday. A great gentleman by the name of Will helped me in this process. There was a problem and a glitch in the computer that was showing I still had a long open when I didn't and it was paid in full and I had the bank statement to prove it. Will worked diligently for a few days by contacting Nikki and Amber and also his district manager. Will treated me with respect and show great determination and compassion toward my situation as he tried to figure it out. I really appreciate the people that I've mentioned their hard work passion and dedication and the level of respect they have for me as a customer. Thank you

  Response from the owner

  We’re very happy to hear that Amber, Nikki, and Will, go above and beyond for our Check ‘n Go customers. Thank you for being a valued customer.

• J

  Jen
  5

  The employee Kaley was very friendly and helpful. She explained everything to me about cashing my check. The store was clean and well lit and there is plenty of seating for the busier times.

  Response from the owner

  Thank you for the positive feedback on your recent visit to Check 'n Go. We’re very happy to hear that our associate was so helpful with your check cashing. We love hearing how nice and clean our stores always look. Thank you again, Jen!

• S

  Scott Wiley
  5

  I've been going to this location for over 2yrs and this IS BY FAR the BEST Location! EVERYONE there Is ALWAYS POLITE, and Helpful, and Most Importantly PATIENT in there Customer Service! Sue is a Rotating Manager for CnG and Is Always Nice to see and deal with because she Always treats her customers GREAT and With RESPECT! If you need Anything from like $20 to $600, give them a try. And Unlike "some" places, their Payment Plans Are Easy and Straightforward. So Even If your Credit is kind of "sketchy", they Will Do Everything they can to help you. Check 'em out.

  Response from the owner

  Thank you, Scott, for the awesome review. We work hard to meet expectations like yours. Check 'n Go, is happy to see we hit the mark at our Grand Rapids location with your five-star rating! Come back and see us soon.

• C

  Cayla Howard
  1

  The first 2 times I used this company it was easy and the cash was in my account next day. I figured I would continue giving them my business but the 3rd time around they suddenly have given me a hard time. They want more personal info then what is needed. The rep I spoke with kept speaking over me while I was attempting to ask questions or answer the ones she just posed to me. I will never use this company again.

• J

  James Taylor
  5

  This store gives the best service. Sue always greets me with a smile and made me laugh on a rough day. It was very clean inside, I will be back again in a heart beat should I be in this situation again.

  Response from the owner

  So glad your last trip to Check ‘n Go was so awesome. We can't thank you enough for sharing your feedback on how our store looks. We're very happy to hear that our associate was so quick and friendly in assisting you. We appreciate your feedback and thank you again for choosing us.

• R

  Ren De Verloren
  3

  For the love of all that is holy. Hope you get Amber. Anna.. ugh. Not very polite and slow as molasses. 3 people went by me.. wait.. .And Nope.. Now 4. And I just paid a loan. Ugh. This is the same lady who was rude af to me at their other 28th St location 45 effin minutes.

  Response from the owner

  Thank you for taking the time to share your review with us. If you would like to discuss any concerns you may have, please visit www.checkngo.com/feedback, so we can make your next visit a positive one.

• A

  Andrew Lauzon Reynolds
  5

  This location is very friendly kristen was very professional, and Lena very friendly and professional, found my Most reliable to go if need funds thank you for the wonderful service and a great experience