Check `n Go Hwy, Iowa City

Check `n Go Reviews

• B

  Barbara Thatcher
  1

  I was there this morning, September 21at at 11 am e employee was bragging about calling in sick in the winter to a customer. Then she was rude and condescending. I will never go to a check n go again. The most unprofessional and unfriendly experience. I will tell my friends.

  Response from the owner

  We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Customer satisfaction is of utmost importance and we would like the opportunity to investigate this issue. Please visit www.checkngo.com/feedback/ to discuss your concerns and to help us make your next experience a great one!

• S

  Stephanie Verry
  5

  Liz and Tiara are great to work with! Super friendly, caring, and know their customers. They keep a clean and pleasant atmosphere and work hard to help as many people as they can in a professional and efficient manner. Thanks for being awesome ladies!

  Response from the owner

  So glad your last trip to Check ‘n Go was so awesome. We can't thank you enough for sharing your feedback on how our store looks. We're very happy to hear that our associate was so caring and friendly in assisting you. We appreciate your feedback and thank you again for choosing us.

• l

  larry yanausch
  5

  They are top ⭐ in my book! I Been with them over 5 years! Great customer service, and great people and store manager. Is great in customer service. And treat u like family! Elizabeth Holliday go above and beyond her durty. And treat u with respect and care about tho custom

  Response from the owner

  Larry, thank you for taking the time to provide such positive feedback about Check 'n Go. We’re very happy to hear that our associate went above and beyond to help you out. We strive to provide great customer service. We will share your feedback.

• J

  Jennifer Gray
  1

  I want to complain about the customer service I received. I was treated very rudely and hung up on and also my loan was cashed in the wrong week!

  Response from the owner

  Thank you for taking the time to share your review with us. If you would like to discuss any concerns you may have, please visit www.checkngo.com/feedback. By providing quality feedback, you can help ensure we make your next visit a positive one.

• M

  MrHadjimoto
  1

  This place is OPEN WHEN THEY FEEL LIKE IT. . So many plans for thr day abruptly stop if they are involved in your daily plans. CONSTANTLY closing and locking the doors during hours they are supposed to be open.

  Response from the owner

  We would like to apologize for your recent experience with our store being closed during regular business hours. It is never our intention for this to happen and we are truly sorry for any inconvenience this may have caused. We value our customers opinions and would like to thank you for bringing this to our attention.

• K

  Kristen Miranda
  1

  The reason for 1 star is because I know people whom were struggling with funds and was able to pay their owed loan in 2 payments from 2 different pay days, however, when I asked for this help with Christmas just a few days away and needed money to travel, they said they cant do that. When I told them the reason and that I would go negative in my account she just said sorry cant help, but if the check doesn't go through then we can discuss options... I told her it would go through and I'd owe money to the bank she just says sorry cant help. But I've seen them help others. Honestly felt like I was judged! Never going back to them ever again! 12/30/2019 - reply to owner... I will not be coming back to Check n Go. I was unable to buy Christmas presents because of this and thought check n go would not treat me any differently then any other person, but I guess that is not the case. I will not be submitting feedback on check n go because nothing will be resolved and this is feedback enough for something to be done.

  Response from the owner

  We're sorry to hear of your less than satisfactory experience with our customer service and hope you will accept our sincerest apologies. It's important to us that our customers are more than satisfied and we would like the opportunity to investigate this issue. Please visit www.checkngo.com/feedback/ to discuss your concerns. Our goal is to make your next experience a great one.

• T

  Tegen Thompson
  5

  I have utilize check n go on and off for couple years now. I just want to say Liz and the other employees are the best in customer service their always so polite and helpful even when they’re really busy! Exceptional in customer service

  Response from the owner

  Check 'n Go strives to provide great customer service so we can get great customers like you! Thank you for the awesome review!

• a

  amy jacobs
  5

  Great customer service nice people that work there courteous and helpful. Liz and Tiarra are great people enjoy going in and talking with them. Merry Christmas and Happy New year

• C

  Cynthia Nurse
  5

  As always, Ms Liz provides excellent customer service. Not only is she polite and courteous, but she knows how to do her job very well.

• N

  Nicole Jurgens-Harris
  4

  I usually have a fast and good experience when coming here to cash a check but I came here today (got a ride from someone as I don't have a vehicle) the door is locked and it is almost 11:30am on a Saturday....website states open and phone auto service also states open. If the store is closed today the website should state that or at least a sign on the door, but the sign showing open times says it should be open! Wasted trip and I need it cashed before Monday...highly irritating situation!

  Response from the owner

  Thank you for taking the time to share your review with us. If you would like to discuss any concerns you may have, please visit www.checkngo.com/feedback, so we can make your next visit a positive one.