Check Into Cash N Spring St, Beaver Dam

Check Into Cash Reviews

• N

  Nancy Ann
  5

  Melissa and Beth are always willing to help. Very patient. Awesome job they do for me every time I stop by. Thanks Ladies.... its been 2 years now and Melissa and Ally are helping me out today. Thank you Ladies You saved me.

• A

  Anna wilson
  5

  The western union services are great here. I know I can receive money from my family and in any amount. Other places in Beaver Dam have a limit but not check into cash. I also love the us money card they have, u can get your check 2 days earlier and u can go to check into cash to have money loaded onto it for no charge. Also the customer service is great. There so nice and friendly there.

  Response from the owner

  Thank you for your feedback Anna! It’s what keeps us improving. Your continued trust in our services and suggestions are a vital part of our growth. And for that, we are grateful. We look forward to serving you for years to come.

• M

  Matt Rantala
  4

  I've been a customer with this location probably close to a dozen times now, and they've usually been able to help me out. 1 or 2 times they could not, which I was in the process of rebuilding my credit so I can fault them at that. Kayla - mentioned in the other review - isn't at the BD store any more, but she was my go to person and was always nice and professional with me, and so are the new manager and staff there as well. I'd recommend it since no bad experiences here, but remember - It's a PAYDAY LOAN STORE - so the rates are HIGH and it's gonna cost ya for sure - but at least they don't take your first born, so hopefully you still want them ! ;-)

  Response from the owner

  Thank you for your feedback Matthew ! We work very hard to make sure we have the best staff on hand. Glad to hear about your great experience.

• C

  Cassie P
  5

  Been here several times now to collect Western Union money transfers. It has Always been quick, easy, and painless. Thank you.

  Response from the owner

  Thank you for being a loyal customer. We strive to exceed customer expectations and will continue to do our best to meet your financial needs in the future. Your feedback is vital, as we constantly seek ways to improve our services. Thank you!

• R

  Roxanne Zills
  5

  Awesome staff! Very kind, patient and helpful even though they were extremely busy.

  Response from the owner

  Thank you for being a loyal customer. We strive to exceed customer expectations and will continue to do our best to meet your financial needs in the future. Your feedback is vital, as we constantly seek ways to improve our services. Thank you!

• T

  Trevor Harris
  5

  The ladies are great there and have a variety of different services to choose from. Always super friendly and polite. Whenever I need help financially they are there for me.

  Response from the owner

  Thank you for being a loyal customer. We strive to exceed customer expectations and will continue to do our best to meet your financial needs in the future. Your feedback is vital, as we constantly seek ways to improve our services. Thank you!

• C

  Chris Ripley
  1

  I would give this store negative stars if that was possible. I had the misfortune to have to interact with the staff from the Beaver Dam Check into Cash store (1626 N Spring St Suite 2, Beaver Dam, WI 53916) yesterday. Their so-called corporate policy seems illegal to me. They refused to cash a check for $60 that I had issued to a study participant. Kayla (the manager there) claimed their “Fraud Detection” software found the check fraudulent and she confiscated the check. My participant called me from there to let me know. I work for the Center for Tobacco Research and Intervention (CTRI) at the University of Wisconsin School of Medicine and Public Health and I know that the check I issued was indeed NOT fraudulent. I called the Check into Cash to let them know that but Kayla refused to believe me. She said their software is never wrong and the check even looks fake. I assured her we print them at our office on water-marked paper and it is indeed a legitimate check. She scoffed at me, was extremely rude, and refused to talk to me any further except to say that I could call her District Manager. I 3-way called the participant and the district manager (Julie) and the same time. She was equally rude and condescending. She cut me off whenever I tried to speak and demanded to know from the participant what the check was for. The participant said it was for quitting smoking and Julie laughed at her cruelly and said no one would ever get paid to quit smoking. (Participants actually get paid for their time and the data they provide, regardless of if they quit smoking or not, but that’s beside the point). When they asked me where I was calling from I told them several times that I was calling from my research office on campus in Madison but they accused me of calling from the parking lot of their building. She yelled over the phone, “Really? Madison, huh? WELL MY MANAGER CAN SEE YOU IN THE PARKING LOT! AND WE’RE CALLING THE POLICE ON YOU RIGHT NOW!” Apparently there was another person with the participant waiting in the parking lot talking on a phone so they thought it was me. They were incredibly disrespectful and rude and treated both of us like a criminals. (The whole experience was surreal!) I requested they at least return the check to my participant so that she can cash it at real bank (US Bank, where it was issued from). They refused and said it was their corporate policy to keep checks that their software marks “Fraudulent.” Their corporate policy sounds like theft to me because it was a legitimate check that were going to keep and my participant would have just lost that money. How is that legal? They said that they would only give the check back after they contacted the police and reported us both for fraud and that once they declare a check is Fraudulent they mark the check so that it will not be able to be cashed anywhere. I spoke to the Manager (Kayla) and the District Manager (Julie) and they were both in full agreement in all of this. They did eventually return the check to my participant without calling the police (it was a $60 check so perhaps it wasn’t worth it to them?) and she was able to cash it at the US Bank without any issues. They must have done a google search of CTRI a few minutes later because they called the main phone number to confirm that I work here. They secretary confirmed that I had been in my office here the entire time and that the UW-Madison does not issue fraudulent checks. I never personally received an apology. I have never been treated so disrespectfully in my life. I contacted the local police department, the Better Business Bureau, and the local newspaper to report this. Clearly their software is inaccurate as was the case with the check I issued. Yet they were planning to confiscate the check which to me is the equivalent of stealing from their customer. Hopefully their “corporate policy” of stealing from customers gets them shut down.

• v

  vincent nunez
  2

  Went in, with 2 signed checks with all my info, ID, SS, they took my finger print, and turned me down over not having a phone number for the personrperson who wrote the check to me. If it's signed to ME why the hell do I need their phone numbers? Won't be going again, as I just took time to make a bank account instead.

  Response from the owner

  Thank you for sharing your feedback. We apologize for the troubles and frustration you experienced, and your feedback will help us resolve the problem and avoid it in the future. We would love to talk to you further about your experience and encourage you to call us at 1-800-504-9101 with any questions you may have.

• M

  Marie Charge
  5

  The ladies are always friendly, helpful. and take the time explaining things to you. Will always recommend!

  Response from the owner

  Thank you for your support and placing your confidence in us. Your business is much appreciated, and we’ll do our very best to continue meeting your financial needs. Thank you!

• B

  Blazin Venus
  4

  Excellent service. Was treated respectfully and most of all they were able to help me out with getting cash when I needed it.😊😊

  Response from the owner

  Thank you for doing business with us. We appreciate you taking the time to give us feedback, and look forward to serving your needs in the future. Thanks!