Chase Bank Station Pkwy, Farmington

Chase Bank Reviews

• S

  Sara A
  2

  Every time I’ve gone in it’s been good, but I work an hour away with no chase banks near and don’t get home until 5pm, and I guess now this location is closed weekends (Saturday’s?) I know there is a location 8 miles the opposite direction, but it’s still a hassle. Be cool if it was open hours customers could go after work or days off. Oh and not this location related but Chase bank related, pulls money out of my account 5 days prior to the date I authorized chase to initiate transaction. (Initiate does not mean complete. That legally means the date you can begin) that almost put me on the negative.

• S

  SISSY ALLRED
  2

  I thought this was a respectful bank! I had an issue with a transaction and needed to visit the branch. I was absolutely mortified by the branch manager (I was told her name was Michelle). As I was waiting to speak to her regarding my issue I could hear her yelling on a cell phone she was using to presumably what I would assume was her child. I normally love this branch, however this past year there has been a decline in the kindness of the branch tellers. I overheard one commenting on the yelling by the branch manager that this was "par for the course". Please Chase make this branch better! I'm giving 2 out of 5 because the tellers are great!

• B

  Brendan Empey
  5

  Jace was super helpful. Ran into some issues with my parents so I wanted to close my account. He was super helpful and friendly. Thanks man. I'll be coming back to chase for my own account.

• J

  Joshua Cummings
  1

  I have had countless poor experiences with chase at this Farmington branch as well as the general bank policies. Their fees and procedures are absolutely abusive. All of the national banks have their tack on fees, but nobody is worse than chase. I have closed all my accounts, yet they still continue to haunt me if I ever need to cash a Chase check. Will never use this bank if I can help it.

• E

  Elizabeth Woodall
  4

  They have a drive through and 24 hr ATM. I haven't interacted with any employees there and that's the only reason I didnt give 5 stars; idk how their customer service actually is.

• B

  Brian Paniagua
  2

  I have been a customer since Washington Mutual. The experience I had was one that has made me want to leave unfortunately. It was a Saturday and only 1 banker and 1 teller were staffed to manage a branch. We were approached by the banker who was already working with someone and asked that we come back another day or go to another branch because he was busy the rest of the day with back to back appointments. So I then proceeded to go to the teller line for help and he asked if I would take up much time because they could not help me if I was going to hold up the line. I assured him that it wouldn't take long. Perhaps he felt a little uneasy because of our request of getting information about the account. You know like balances and dates of deposit. Luckily the teller was able to balance the drive and us and try to provide the best customer service she could. My thoughts- if you are staffing 2 people to run a branch, then either you are slow or as a company you care for the profits instead and not customer service. Unfortunately the staff only reflect the leadership instilled and I will no longer bank there. I know what great customer service should be and it was not provided to its fullest ability. Hopefully this can get to someone who cares and wants to make a change to all of Chase's customers and not just those who have a certain net worth in their bank.

• m

  miss W
  1

  I have been a customer since Washington Mutual, Sense like forever. The experience I have with Chase is TERRIBLE. I feel that NOT one employee there knows what they are doing! THAT IS SCARY!!!! they are handling our finances!! Anyways, I went to the teller, asked for some money, they needed my ID, my card, my address, all of that. I didnt have my ID, but i did have my chase card. I DO know you can pull my ID picture up and see its me. but she said she needed my ID... ? I verified my info was all correct. SHE then said i needed more to prove it was me!? YOU know its me! This place blows

• D

  Dallin Hutchinson
  5

  Hands down, the best Chase Branch I have dealt with. I do all my business and personal banking with Chase. The staff here are very customer oriented and always make time for me. I appreciate the level of care and attention we get here.

• K

  Kim PACE
  1

  I went to this bank two days in a row to set up an account. Both days,I came at different times. The banker told me to come back later because one banker was headed to lunch and the other had an appointment. I dismissed it the first day, but it 's crazy that they would so easiely put me off twice. I even asked if I needed an appointment the first time and they said no. They suggested I go find something to do at Station Park while I wait for her to have a lunch break. If only everyone had all the time in the world to work around their schedule. Every other bank I called said to come right in and they would love to help set up the account.

• C

  Craig Lively
  5

  Nothing but a pleasant experience every time I walk in. I'm always greeted with a smile, and every person I talk to is very helpful. Never really busy either. No complaints!