Chase Bank Walnut St, Philadelphia

Chase Bank Reviews

• T

  Thomas Sivak
  5

  Great bank and good home loan rates. My parents took a home loan from chase bank last month. it was nice gesture by them to suggest some good points on loan papers. I love banking with them. always a customer for them! good rates

• J

  Jason Diamond
  1

  ATM is inaccessible — the “card reader” which provides access to the entrance area w/ the ATM does not work and did not work several months ago either when I first wasted my time driving to this branch explicitly to use its ATM which according to a review (albeit one left ~3 yrs ago) of this branch is a “24 hr ATM” - given it requires a valid Chase card to enter the area w/ the ATM and Chase Bank’s website does not mention any “hours of operation” for the ATM, despite Google Maps listing for the ATM which exists separate from this listing for the branch and says the ATM is “open” until 8:00 PM (especially given the fact any user can suggest “edits” for the hours of operation), I believe it is reasonable to assume the card reader which is meant to provide access to the ATM outside branch hours is and has been broken for far too long a period of time. I know it is not my card b/c in addition to my card working w/ the exact same access point machines at other locations I have seen another person also be locked out from accessing their money & the reader also would not work with my phone’s NFC function which it is designed to do if in operation. Perhaps no one has complained but that would mean it’s been months without any staff checking its functionality as part of standard maintenance. No matter what the reason, Pierpont would be embarrassed of what his House has now become… even if it is at-only one room in one wing of said multi-winged-business a House. I called Chase to offer the free business consulting they apparently need… but like every other time I’ve had reason to call and can remember doing so, they don’t even have a useless overseas call center to allascate people other than me whom may not realize they’re wasting their time talking to someone outside the US. Perhaps it best not to employ those useless call centers which are often the source of consumer data used for fraud, but I would prefer a bank which would accept a free consultant’s help at any time rather than waste even more of it by requiring me to enter my account number before their automated phone system is capable of telling me no one is at work to accept the free assistance. I don’t plan to call again so hope others see this review & may save their time & monies from the wastage the expectations of any reasonable person will inherently lead to in light of the negligence I believe is now gross given how many months the thing has now not worked for, which I believe is also reasonable to assume given the unlikelihood I showed up on two occasions many mo the apart when the reader happened to have stopped working shortly thereto. I feel for Pierpont for real; dude was a G who built an empire upon which our economy was able to stand up, and now incompetent fools & are destroying that societal wealth despite Jamie’s best effort. If anyone at JPM reads this please reach out to reimburse my wasted expenses & compensate me for the few minutes I was compelled to spend attempting to assist your other clients with this review given its necessary nature’s root in the retail banking division’s negligence. I supported your firm during the SE Asian Balance of Payments crisis for the first time & have done so multiple times since… so y’all already owe me from a simple moral perspective re what’s right & what’s wrong. Sorry to consume your automated phone system’s bandwidth attempting to provide the free business consultant your multi-Billion USD global parent money-center somehow needs from a middle-aged snowboarder who’s most recent “finance” education not self-taught was 10th grade “Economics” — damn poor Pierpont… y’all should be ashamed.

• D

  Dawn
  1

  I would give this 0 stars if I could. I opened a business checking account here. I opened it with a promo code that was sent to me. The banker took over 1.5 hours to open the account, constantly was asking me where I was incorporated, also personal questions that I asked him to stop asking about (related to my job/how I got into it, and rando stories about his family). I don't know what part of "I'm a sole proprietor and not a corporation" he didn't understand. I already had a business credit card with Chase. I had a promo code to open the account. He physically took my phone to look at it and make sure it was entered. Today I found out he never entered it and I won't get the bonus. Also he refused to take my deposit check when I was literally AT. THE. BANK, saying it wasn't possible to deposit it there and "why can't you just do it on the app". I'm sorry, what? Additionally he kept calling me a couple times weekly for about a month after, to "check up on me". I asked him on numerous occasions to stop calling me (I didn't pick up all the calls). I am filing a complaint with the CFPB.

• K

  Khaled Ahmed
  4

  In general they are extremely polite one manner. However ATM hours are ridiculous that's why I'm getting them four stars

• T

  Tauheed Baukman
  5

  Great experience. The customer service here has always been great. I've always been able to go in an speak to a customer relations staff member and have all my questions answered. The self-service kiosks are always accessible even when the branch is closed.

• C

  Christina Paul
  1

  Worst service ever. Please help yourself and stay away from this branch! I opened a business account with Chase after reading good reviews online. My nightmare started then. I opened the account with Brandon who had misspelled my name in one of the paperwork. In addition, instead of ordering me a $20 checkbook, a $100 one was ordered (without my consent). I called them and after being on the phone for over 2 hours, it was later refunded. I had to come back into the bank to correct the naming issue and my account was restricted at this time. Mind you, completely not my fault. I signed everything I was told to when I came in for the second time to fix the issue. I was assured my account is now fine. Days later, I am told some of the payments for my business to my clients did not go through. I try to log into my account to find out it is CLOSED (???). I tried calling Brandon at the branch several times and even emailed to no response. Called the compliance department who told me the signature card was not in correctly. How can someone this careless work here, let alone be made responsible of opening up accounts dealing with someone's livelihood? I am very saddened by their service.

• G

  George Simmons
  5

  Really really good, personal experiences with the folks at this branch and at the one on south Broad as we were closing on our condo. Renee and Brendan helped me today and were great.

• L

  Luke Santos
  4

  Despite the other reviews released in the past month, I went to this branch and had a good experience. Each employee was polite helpful and efficient. Because it is a small branch in a location that draws a lot of patrons there was a bit of a wait. It appears most of the bad experiences were associated with an employee who was dismissed.

• K

  Katie Scarlett
  1

  Wait over an hour to be told the banker was booked for the rest of the day after being told I was next in line. I would have never have waited if I had known. Over two hours of my day gone that could have been used better than sitting at the bank. Even if you have an appointment you’re not guaranteed to be seen at that exact time... I usually love chase but this has completely turned me away from this location.

• C

  Cary Yue
  1

  The worst customer service I ever had. We had a banker appointment at 10AM. We came on time. There were two other groups had same 10AM appointment came after us. Margaret who assist customers in lobby. First she let the second came the group to see the bank without any notice to us. Then she let the third came group to see the other banker. We asked why they got arranged before us? She said something doesn't make sense at all, because they do some other servers different than us. We just need to do some personal account servers and all the bankers can do this that morning. AND WE MADE THE APPOINTMENT. It's really UNFAIR to jump people ahead to us and without any notice and until we ask, she gave us some BS reasons. Very unprofessional!!! It's a common sense Don't cut the line. If you say the personal account business is less important than others, then I wouldn't chose CHASE anymore. So frustrated this morning because of this UNFAIR.