Chartway Credit Union Kellam Rd, Virginia Beach

Chartway Credit Union Reviews

• K

  Kiel Ecimovic
  5

  Miriam was helpful and efficient. She is my go to for all of my financial needs. If you want the job done right, ask for Miriam!

  Response from the owner

  Thank you for your valued membership and this review of our Kellam Branch. Our team members like Miriam love being able to help members like you thrive financially. We look forward to serving you again soon!

• V

  VB Kim
  2

  The tellers are pleasant but that's about the only positive I have to share. Each of their departments run independently of each other so they don't seam to update together if you have to update or make changes to your account information. This wasn't a big issue until my card got flagged by the fraud department and deactivated right before I tried to use it in line to pay for my groceries. ( This has happened to me twice now) I'm not certain they even called to let me know but I did find out that my old phone number still on file instead of the new one. I have called several times to "updste" this info, and even tried to fix it myself using the app, but still it hasn't been corrected. Also, plan to wait a minimum of 30 minutes any time you have to call. I elected for a call back instead of continuing to wait after 30 minutes on hold, just to be called back and placed on another 15 minute hold. I did speak with a supervisor who sounded rather indifferent about the situation and I didn't really get the impression that I am valued as a customer.

  Response from the owner

  We appreciate your membership and would value the opportunity to speak with you to learn more about your experience. Can you please send an email to [email protected] with your contact information? A member of our leadership team will be in touch to personally apologize for your experience and offer support. Thank you again for your membership and again, sincerest apologies - we look forward to speaking with you!

• R

  Riley Hillard
  5

  Really nice tellers and Brian was a big help in opening a new bank account for my wife and child. Thank you!

  Response from the owner

  Thank you for your valued membership and this review of our Kellam Branch. Our team members like Brian love being able to help members like you thrive financially. We look forward to serving you again soon!

• K

  Kevin Gossett
  1

  Don't take a chartway check from anyone if you don't have an account there and surely won't open one there. Extremely rude and give you the run around and tack on 2% if they will even cash it. Total turn off and will never deal with any chartway after this experience. Had to deposit in my bank a wait a day ,better than giving them extra 120.00 and the satisfaction of getting over on me.

  Response from the owner

  Hi Kevin - We would like to reach out to learn more about your experience. If you could please send your contact information to [email protected], we’ll be in touch.

• M

  Mark Schuster
  5

  I've been a member since I was in the Navy, and it was called the Naval Air Federal Credit Union. Never had a problem all these years. Great service and helpful people have kept me as a member through the years.

  Response from the owner

  Thank you for your kind words, Mark! We appreciate you and value your membership!

• J

  Jaymee McGraw
  5

  Been a customer for 15 years it’s a great bank with fast and sweet tellers

  Response from the owner

  Hi Jaymee - Thank you for your review! We value your membership and look forward to serving you again soon.

• C

  Charles Russell
  5

  Nice tellers. Prompt service. Wonderful location.

  Response from the owner

  Hi Charles - Thank you so much for your review! We look forward to serving you again soon.

• T

  Thomas Kinkade
  5

  It's uncharacteristically scenic for a bank.

  Response from the owner

  Hi Thomas - Thank you so much for your kind words and 5-star review!