Chartway Credit Union N 200 W, Hurricane

Chartway Credit Union Reviews

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  Jakson V
  1

  Without exception every experience I've had has been negative, It's as if they're being police looking suspiciously at every customer, it's really awful. It's as if they have a US against THEM mentality! I could list details but there so numerous, I'd be very careful about selecting them as a banking service.

  Response from the owner

  Hi Jakson - Thank you for your feedback, we are sorry your experience did not match your expectations. If you could please send your contact info to [email protected], our support team will be in touch. Thank you!

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  Mike Kelso
  1

  This institution is definitely the worst I have ever dealt with. Customer service is on par with a cable company. As I read the other reviews it was like I wrote them. At the branch one lady was very rude. Online wasnt much better . I was supposed to get a call back & never did. I spoke again today to online CS & am supposed to get another call back, Im not holding my breath. I am trying to close out a CD for my mother (that I have legal authority as the trustee of her trust & Power of Attorney & have furnished them with all documentation) so we can pay for the nursing home she has to be in. These simpletons are telling me I can do nothing regarding financial decisions until my mother is deceased. (which is not what the trust states). They are also telling me my mother has to go to the branch & conduct the business, I also explained she needs assistance to walk to the restroom. I then asked them what if she fell into a vegetative state and was that way for a couple of years & then passed (according to them I cant do anything & they didnt have an answer). I have also spoke to my attorney & he even stated that I have full authority to make any & all financial decisions. Anyone considering this institution PLEASE RECONSIDER!! I will continue more reviews as this nonsense goes on.

  Response from the owner

  We're disappointed to hear this and would like to reach out to learn more about your experience and see how we can help. Please send us an email at [email protected] with your contact info.

• T

  Thing2
  1

  If I could give a zero star review I would. I hate using this bank. It takes the tellers 15+ minutes to even get to you and when they finally do it's an angry "I'll be with you in a minute." They have consistently miscounted the money I'm trying to deposit, couldn't tell a quarter from a nickel, and when I send my debit card they dropped it on the floor and didn't even realize I sent it! If I tell them "deposit this into my savings account" they always deposit it into my checking despite having asked and been told twice that I want it in my savings. The ATM is a joke, deposit more than $200 and they hold it, forcing their customers to use the tellers! As soon as I can I'm switching banks just because of this specific branch.

  Response from the owner

  We're sorry to hear this. If you could please send your contact information to [email protected], we'd like to have our team reach out to you to learn more about your experience.

• S

  Shelly Reynolds
  1

  I have never been so disrespected by any person of management in my life.Arrived to the bank and the lobby was locked 10 min. early so i went to the drive through where i was told by the asst. mgr. she doesn't have to do anything for a non member and refused to cash my boyfriends check and mine as well even though i am a member because she didn't have to do anything for anyone. So I will take my business elsewhere.

  Response from the owner

  Shelly – Thank you for reaching out to us. We appreciate this feedback and would like the opportunity to discuss your experience in more detail. If you could please send your contact information to us at [email protected], we will have someone give you a call. Thanks!

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  jacki Cox
  5

  The hurricane branch should be the training center for all the branches. Honestly the people there are so helpful and go out of their way to help you with any problems you may have. They always seem happy to see you and know everyone's name. I've been with them for over 10 years and have always been happy with theirf service. Thank you hurricane branch for making me feel that you care about me.

  Response from the owner

  Hi Jacki – Thank you so much for your review of our Hurricane branch! We're proud to serve you and are happy to hear that your experience with us has been a great one. We will be sure to forward your feedback to our outstanding Hurricane Team.

• S

  Sarah Tichinel
  5

  Fantastic service! Friendly employees, very fast in and out, I had no wait. this is probably my favorite chart way branch.

  Response from the owner

  Thank you for the 5-star review, Sarah! We are proud to serve you and value your membership.

• M

  Mark Jessop
  1

  Terrible. Customer service is a joke, at least when they actually answer the phone. Magical random charges added to closed and paid off accounts that can't be explained by anyone that works here. Nothing but problems.

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  Sam Huntsman
  1

  On hold for over 30 min everytime I call. Worst customer service I've ever had with a credit union. Used to be so personal but now you're just another number... that they never answer!! I'll be going elsewhere because I have no time for this.

  Response from the owner

  Hi Sam – We're sorry to hear that you've had trouble getting in touch with us. We apologize for the inconvenience and value your membership. If you could send your contact information to [email protected], we'd like to reach out to learn more about your experience.

• J

  John DuCrest
  5

  I have been banking with this Credit Union for many years. Every person I have met goes out of there way to help me.

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  Jeffrey Frazier
  2

  Well where to begin they are very rude and don't act like they wanna help you at all I guess if you don't wear nice clothes instead of your work clothes you ain't welcome there I seriously think they need more friendly people in there very dissatisfied that's all I have to say and God bless