Chartway Credit Union Reviews
I love all the branches and everyone that they have working there. Jody H in Tooele has been so amazing with everything. Dennis D in mortgage loans is amazing! I have everything through them and I know they are always looking for solutions for all my financial needs on auto and mortgage loans.Response from the owner
Thank you for your valued membership and this review of our Grantsville Branch. Our team members like Jody love being able to help members like you thrive financially. We look forward to serving you again soon!
I am so sick of the Branch Management in Grantsville “Jody Hislop”. I had an account there over 20 years ago. About 11 years ago I had to close my account because Jody harassed me every time I cashed a check. She refused to cash any of my checks into my husband’s account. This week we deposited 4 checks , 3 where 3rd party checks. One from my son (over 18)and two where mine. All checks deposited fine and they next day mine where pull back out. We contacted the Chart way help line and the lady said it was very strange that they did that and my checks where waiting to be picked up at the bank. I went to get them and the teller said they were held my Jody in her office. “Of course I thought “ . Anyways she said she sent my checks back to my address because they don’t cash 3rd party checks. “Then why did they deposited my sons check into my husband’s account and his last name isn’t even the same as ours!!! I asked her if this was personal and she said no but Chartway made her do it! Stop blaming others Jody. She has been a awful person to me for years. My husband and I are born and raised in Grantsville and everyone knows everyone. Those checks where to pay for my cancer treatments - Jody you are a so called member of the ladder day saints church so start acting like it!! Things have changed sister……I also am contacting your main office. Hopefully my checks make it back home considering I already signed the back of them and I will deposit them into my Mountain America Account where they treat people like people. Unless you go to church with Jody don’t bank in grantsville.Response from the owner
We appreciate your membership and would value the opportunity to speak with you about this issue. Can you please send an email to [email protected] with your contact information? Thank you again for your membership - we look forward to speaking with you once we've received your contact information!
Used the ATM on a Saturday the ATM gave me a receipt saying it dispensed my $400 but then gave an error that it couldn't dispense the money to contact my financial institution. I contacted my financial institution they did a dispute against chartway and advised I go in to chartway to get the ATM transactions pulled to get my $400 when I go into chartway today chartway refuses to look up their ATM transactions claims they don't have access to them and says the only thing I can do is a dispute through my financial institution never use chartway they steal from you and refuse to give you your moneyResponse from the owner
Hi Amber - Our team would like to reach out to learn more about your experience. If you could please send your contact information to [email protected], we’ll be in touch.
I was a member a longtime ago, I moved to another state and hadn't used their services for a little over 8 years, so I was helping with a charitable cause in the community on my vacation while in utah and needed to get some change, so I figured I would visit that location as I was a member, come to find out they closed my account and would not even give me change, really cause my account is closed you can't help me, even for a charitable cause. If I could give no stars I would the service lacking or a local business caring for people of the community would be an over statement because the service sucks and they dont care.Response from the owner
Our team would like to reach out to learn more about your experience. If you could please send your contact information to [email protected], we’ll be in touch.
JJayJ “Jessy” King4
Constant interruptions with mobile online banking. Otherwise great customer to client services and respect, plus many ways to help you or save you money or even get job or task done and bills taken care of there is no one i would recommend for you except them. Its the online stuff that isnt quite all there. Definitely still thumbs up all the way!Response from the owner
Thank you for the feedback, Jessy! We are proud to serve you.
The bank itself isn’t terrible but I absolutely hate that it’s a nightmare to talk to someone at the branch. You google their number and it forwards you to a call center.... which always has long wait times. I’ve selected the call back option to avoid waiting on hold and nobody ever calls back. Plus if I finally do get someone on the phone they never seem sure about their answers and recommend I go into the branch to ask. I’ve got small children and that’s not always an option. They’ve also recently added ATMs .... that again replaced the cashiers window and connects you to a call center. Not what I’d expect from a local credit union.Response from the owner
Hi Jessica – Thank you for your review. We value your feedback and will share your comments with our team. We apologize for the inconvenience and thank you for your membership.
They always take care of you. They have a great branch manager everyone knows.Response from the owner
We're glad to hear you had a great experience at our Grantsville branch, Brian! We look forward to serving you again soon.
Personal Loans in Your Area of Grantsville
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1. How Can I Reach Out to Chartway Credit Union?You may contact them at the phone number +1 800-678-8765. You may also check out their website and submit your information.
3. How Do I Apply for A Loan at Chartway Credit Union?Simply submit your information on their website. If you feel like learning about other possible solutions, take a look at online installment loans provided through a trusted online broker.
5. What Should I Do if I Fail to Pay Back My Loan?Reach out to the lender and reach an agreement in advance. You should know, however, if it"s a title loan, your car will be kept by the lender when you default.
2. What Is the Address of Chartway Credit Union? How Can Find It?The address of Chartway Credit Union is 430 E Main St, Grantsville, UT 84029, United States. Use an online map for directions.
4. Is Chartway Credit Union an Agency or a Lender?Chartway Credit Union is a Bank that gives different kinds of loans. Check out our platform to learn about various types of loans including online personal loans.
6. Can I Get a Loan From Chartway Credit Union With A Poor Credit Rating?Yes, you can. But peruse the conditions and terms as there can be unfair conditions when it comes to bad credit loans.