Charter Bank Nw 86th St, Johnston

Charter Bank Reviews

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  Carly Hill
  5

  Love Johnston Charter Bank!! Been doing business with them for 10+ years and everyone is great. However KAYLA IS AMAZING. Always nice courteous and super cool. They are very prompt and professional. Quick to resolve issues and very helpful. Great bank with even better staff!

  Response from the owner

  Carly, Thank you so much for the kind words and especially love hearing that you think Kayla is amazing, we do too! Thank you for your support! Matt Morris CEO

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  Trevor Wiekamp
  1

  I cannot say a single good thing about my experience here. I went today to cash a $5k check and they told me since I only had a smaller amount of cash in my account they wouldn’t cash it? It’s a State Farm check so I’m very confused. I had all correctly endorsed signatures. So I said I would put it into my account and they said “okay we can do that I guess but we will put a hold on your account” i I’m not sure if it’s because of my age or race but it was simply unprofessional. The only reason I do not have a larger amount of money on that account is because my mobile app won’t work, as well as my debt card still has not arrived (4weeks later) why would I put money into a checking account that I cannot use. I strongly discourage anyone to use this bank. There’s many other great banks that go out of their way to make their customer experience wonderful. However this bank will do no such thing. I’d encourage people to use bank of the west

  Response from the owner

  Trevor, I am sorry to hear that you did not have a good experience. We strive to try and make each experience as positive as possible all while providing excellent customer service. I would be happy to talk to you personally about this, as well as helping you get the mobile app working for you and locate your debit card or provide an instant issue card to you. Please call me at 515-331-2265 or feel free to come in to discuss with me. Matt Morris, CEO

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  Clint Dudley
  5

  This has been our business bank for over 10 years, I can't begin to describe how well this bank treats its customers. We had issues with our contractor, and JP and the staff at Charter Bank were there every step of the way. We couldn't have gotten through it without their support. Local bank feel with the professionalism you need.

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  Brad Smith
  5

  I highly recommend using Charter Bank. I have used them for 20 years for my business credit and checking needs. They have been very professional and friendly. I wouldn't go anywhere else.

  Response from the owner

  Thank you Brad for your kind words. We greatly value the relationship!

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  Steve Reay
  1

  Couldn't imagine a worse bank to deal with who couldn't care less about the public they serve. After 15 years of dealing with them I'm happy to be rid of their lies.

  Response from the owner

  I'm sorry to hear that you feel that way and would be happy to discuss your concerns further if you would like. As a community bank we strive to be our best with our customer service and I apologize that you feel we fell short on that. Please call me at 515-331-2265 if you would like to discuss further. - Matt Morris, CEO

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  Ashley Vos
  1

  If Nick Reggio makes a mistake, watch out. He will harass you every way possible until you correct his mistake. Very unprofessional! I wouldn't recommend this branch to anybody.

  Response from the owner

  Ashley: We have reviewed our records and do not show any business relationship that we have with you. We would like to speak with you in regards to this matter to clarify what your concerns are. Please contact me at our Johnston office at 515-331-2265. Thank you, Matt Morris VP-Lending

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  chris leto
  5

  All the rest of the banks get out your paper and pencil and start taking notes on how to do business and treat your customers what a bank

  Response from the owner

  Thank you Chris for the kind words!

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  Morgan Halverson
  5

  The staff is always very friendly and helpful. They always have a smile on their face and they welcome you the moment you walk in. Fast service too!

  Response from the owner

  Thank you Morgan for the review! Let us know if we can be of further assistance to you for your financial needs.