Charles Schwab NJ, Paramus

Charles Schwab Reviews

• C

  Carl Stefanelli
  1

  I stop by the branch in Paramus to get information on opening a new account. The receptionist directs me to a computer so I can open it myself. I tell her I would like to talk to someone first to get information. She sighs and says she will try to find someone who has a few minutes! Why does Schwab bother to have branches and personnel if they just want to be a self-service operation.

  Response from the owner

  Hi Carl. We’re sorry to hear about your poor experience. We’ll pass your feedback to the Paramus branch manager. We’d also like a chance to address your concerns and assist you further. You can call the branch directly at 201-967-3600 or contact us at 800-435-4000 for assistance.

• M

  Matthew Bader
  4

  Good Luck getting to speak with someone at this local branch. This is the worst service I have ever seen in my life. Shocking that this level of service is provided from a company like Charles Schwab. Don't waste your time and aggravation - GO ANYWHERE ELSE! 10-12-18 EDIT: I want to update this post and let everyone know that Schwab's client advocacy team stepped in to help me get what I needed done. Also I was finally able to get ahold of Jeff Wogel and he was a big help. The Schwab team was kind and gracious after getting to speak with them. I have since changed my rating from 1 star to 4 stars. They are a good team, you just have to get the opportunity to speak with someone who can resolve your problem.

  Response from the owner

  Hi Matthew. We’re sorry to hear this. For immediate support and appointments you can give our customer support number a call anytime at 800-435-4000.

• P

  Patricia Sain
  1

  Very disappointed with customer service at this office. I am a senior citizen and not computer proficient,so I expected that someone would provide assistance and guidance to complete forms necessary to set up an account. Forget that idea! I got MUCH more information and assistance at my local H&R Block office! Unless you are computer savvy, find yourself a different financial institution.

  Response from the owner

  Hi Patricia. Thanks for letting us know. We’ll share your feedback with the Paramus branch manager. If we can further assist or address your concerns, please contact us at 800-435-4000.

• M

  Michael Cerchione
  2

  Go to Charles schwab to cash a bond and put into my accunt ...they don’t do that you have to go to a bank and cash the bond. Okay i’ll go cash the bond and come back and put it into my account...Nope.. Go to another bank to cash the bond then come back and they say they can’t accept cash to put into my account. Never heard of a bank not accepting a bond or cash to put into my own Charles Schwab account.

• K

  Karmita Avila
  1

  If they have such bad services, what is the point to people to keep its funds in a bank? I just read that someone went to that bank to open an account and was advised to go to the computer and do it itself. Horrible services then

  Response from the owner

  Hi Karmita. Thanks for your feedback. If we can provide any assistance, please give us a call at 800-435-4000.

• J

  Jennifer Diamond
  5

  Place is very nice. Serene environment. Woman at desk helped me with everything.