Charles Schwab Walton Riverwood Ln, Atlanta

Charles Schwab Reviews

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  Sam Ford
  1

  I am 22 years old and when I was 21, my parents transferred over an investment account to me that they had set up when I was a baby. I had no idea how the account worked. Was it an account that I could deposit more money in to to save? I didn’t even know how investing worked. That’s exactly what I told the associate at the desk. Well the associate who “helped” me didn’t do anything at all for me. Once he pulled up my account he said “well what do you want to know” in an arrogant tone. As I had already told him, I needed to know pretty much how the account worked, etc. He gave me absolutely no helpful information. I don’t know if he didn’t want to waste his time on me because he figured he wouldn’t make any money off of my account, but it was still extremely disrespectful. I recommend calling the Scwab hotline instead of EVER going here. The man who helped me on the phone took over an hour to explain everything I needed to know about the account. My visit at this location was a complete waste of my time and made me consider liquidating my funds out of Scwab completely. Luckily the man on the phone was extremely courteous, caring and kind.

  Response from the owner

  Hi Sam. Thank you for taking the time to share your experience. If you’d like to give us a call at 800-435-4000, we’d like to understand what happened and try to assist in addressing your concerns.

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  Phil Burpee
  2

  Not a very good experience. Young man sitting at the counter watching YouTube videos made a mistake with my depost. It took 3 days over the phone to correct. Not very happy with the service I received.

  Response from the owner

  Hi Phil. Thanks for letting us know. We’ll share your feedback with the Atlanta - Cobb County branch manager. If we can further assist or address your concerns, please contact us at 800-435-4000.

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  Pike Lee
  5

  This location is great. I always receive my advisement from Vivian!