Delta Community Credit Union Riverwood Pkwy, Atlanta

Delta Community Credit Union Reviews

• O

  OLisa Rainey
  5

  I worked with Candice Smith on an auto loan. She helped me through the process seamlessly and made an already stressful situation pretty pleasant. A couple of emails and I was finished. She is definitely in her wheel house! Thank you!

  Response from the owner

  Hi OLisa - Thank you for letting us know! We're glad that you had a great experience with Candice, and we'll be sure to share your kind words with her and the team.

• B

  Barbara Jackson
  2

  I've been at Delta Community on and off for about five years and that's because I can move back and forth from San Antonio Texas... but lately I applied for a loan when it comes to them having to do something for a black person is seems it gets complicated so therefore I am closing my account today. I'm sick and tired of the excuses and I'm so done! I go to other Banks outside of them and there's no problem but here at Delta Community it's a problem!

  Response from the owner

  Hi Barbara - We regret to hear that you did not have a good experience during the loan process. Your feedback is very important to us, and we'd like to help in any way that we can. If you'd like to share more details of your experience, or speak to someone directly, please send an email with your best contact information to [email protected].

• N

  Nia M
  1

  Absolutely archaic process behind opening a business banking account. I was denied for a business checking account due to a small ding on my personal credit. You've got to be kidding me. My credit is good otherwise and I have established business credit, and a prior banking relationship, but yet you're looking at my personal credit to establish a business CHECKING account? A checking account... I have several business accounts with major banks (way better than delta ccu) and never have I had this happen. No business checking account ever takes your personal credit into consideration... except Delta. I'm pulling my money out of delta today over this and closing my account. Long wait times and the atms are oddly sensitive to accepting cash. Not the friendliest service.

  Response from the owner

  Hi Taylor- We're very sorry to hear about your frustrations, and would be a happy to look into this further for you. If you'd like to speak to someone directly, can you please send an email with your full name and contact number to [email protected]?

• D

  Daniel Garcia
  1

  Don’t bother opening an account with delta community. In the 7 years I’ve been banking with them, they have constantly let me down. Blocked my account without notice, Cancel my card without notice in more than one occasion, cancelled my card tonight right before my trip out of town. And rather than unblocking my card per my request, they just repeat “it is not advised we do that.” I understand you don’t advise it, but due to my circumstances, and not being able to get to a bank before my departure because I’m leaving early, I need access to my card. But no, even with me authorizing and accepting the risk, my card remains blocked. So, after 7 years, I will be closing out my account with delta community, and never be using them again, and will never recommend someone to use them for any kind of service. Just save yourself the disappoint of a bank that constantly inconveniences you at the worst times possible.

• k

  karm lapei
  2

  Could be more professional in a proper setting. The staff should have more training on how to act appropriately in a specific setting. It not good for the corporation. I rarely have this issue at other locations. I am disappointed with the immaturity and lack of etiquette thats displayed here. I understand they want to give opportunity for many. But please opt for some better training. As a customer who values customer appreciation and exquisite service. I would say this is at the bottom of my list forwards being a go to...unless it's an absolute emergency. Throw the whole staff away!! Jking....

• C

  Chad Kennedy
  1

  They are no better than a large bank. I have banked with them for 3 years and I can say the only thing that is consistent is they are rude. They do not care about the community, they find any reason to not help the consumer. I would not recommend them to anyone. I had high expectations when I started banking with them, but they are no better than a large bank. I've moved my business back to a national bank where I know what to expect. Delta community as a whole sucks!

• T

  Tiffany Staten
  1

  Go to PNC around the corner instead. Run! This is my first time establishing an account with Delta CCU. My customer experience has been the worst of any bank I've been with to date. The people in the branch make you feel like you are bothering them. When I call to speak with someone over the phone they answer as if they missed their lunch break - it's like they are ready to get off the phone with you. I won't be leaving my business account with them because they don't deserve my money. This will be the shortest amount of time I've ever held a banking account. Customer experience is far too important to me, and especially in a business account where I incur fees, I certainly can take my business elsewhere.

  Response from the owner

  Hi Tiffany- I am very sorry to hear about the negative experiences that you have had with the Credit Union and I would like to escalate this to our Leadersip team. Can you please send us an email at [email protected] with your contact information and any additional details? We appreciate all of our members and would never want to make you feel otherwise.

• M

  Martin Guldner
  1

  Only a member for about an hour. I had to come back a second day with my birth certificate to finish my membership application because my birth date on credit report with Equifax did not match with drivers license. Duh had to should my birth certificate to get my drivers license. This never been an issue with several other banks that I have accounts or credit cards. I mentioned with branch manager if one account in collections would be an issue with a personal loan to pay off two credit cards. I had hard pull with Experian credit bureau the second day. Was declined because of the account in collections. Now my score just dropped under 660 to lower to get a personal loan with a bank. Was hoping to get a better deal and was screwed. Canceled my membership and withdrew money. Why should I let you make money on borrowing my money when you will let me borrow money? Most unprofessional banking experience in my 43 years in life!

• D

  Danny Mahkato
  1

  They do NOT care about your money!! They do not properly train their reps. It took us 8 hours to get a car loan. It took us 3 days to fix the problem when their rep decided to close my account, move all my money to a brand new account and not provide me with any of the details. It took an hour when I went there to deposit a check and instead they moved the money OUT of my account INTO the account of the person who wrote the check! Went to open up a joint account and instead they just made my personal account a joint account without properly informing me of how the process was going to look. Management just says, "sorry". Scumbags!

• T

  Thais Voet
  5

  As a first time homebuyer, I couldn't have asked for a better or more patient team. You know you're in good hands when you have Becky Cameron, Anna Brown and Selenna Horton helping you with your loan and closing.

  Response from the owner

  Hi there- Thank you for taking the time to leave a review, and we're so glad to hear of your great experience. We'll make sure to share your feedback with the Home Loans team. Congratulations on your first home!