Charles Schwab N Campbell Ave, Tucson

Charles Schwab Reviews

• M

  Max Karren
  5

  The gentleman at the front desk provided great service. I had applied for a corporate account and missed some fields. He printed out the form and took the time to highlight what I needed to fill out and sign, answered my questions, then sent me off with a postage paid envelope for a separate form I needed.

• F

  Frank Anjakos
  2

  Literally the worst customer service ever. Unable to give me a reason that they’re taking over a month to transfer stock, they’re already costing me money and no one seems to be able to tell me why, let alone answer the phone.

  Response from the owner

  Hi Frank. We’re sorry to hear this. For immediate assistance, visit Schwab.com/contact-us or call our 24/7 customer support line at 800-435-4000.

• R

  RW Wilson
  5

  I met with Jeff Conover, who took me in without delay to open my company's retirement account. His eagerness to review my documents and confirm my account was in order with the appropriate staff at Charles Schwab & Co. was reassuring. I discovered on my way out moments later that their front desk had served my partner complimentary refreshments--wi-fi was also standing by for us. They are the real deal, hands down.

• K

  Kerry Chilcote
  5

  I have been going in to this location for years now and always get first rate...first class service! Rhonda at the front desk always remembers me and greets me with a friendly smile and conversation.

• J

  John Leader
  1

  Their automated phone system is poorly organized. I called the main number to get a simple question answered. I could not get connected to a live person and none of the automated options related to my question. You can do better, folks.

  Response from the owner

  Thank you for taking the time to explain your negative experience. We will pass your feedback to the Tucson Branch Manager.

• B

  Brad Welch
  1

  Just like the other reviews on here. No one answers the phone. They did at Td Ameritrade. Guess what

  Response from the owner

  Hi Brad. We’re sorry to hear this. For immediate support and appointments you can give our customer support number a call anytime at 800-435-4000.

• N

  Naomi Pena
  1

  Bad customer service. I'd give them -5 stars if I could

  Response from the owner

  Hi Naomi. We’re sorry to hear this. If we can provide any assistance, please give us a call at 800-435-4000.

• P

  Pat Moran
  1

  My financial consultant is never in when I call him. It's very frustrating!

  Response from the owner

  Hi Pat. We’re sorry to hear this. We'll pass your feedback to the Tucson branch manager. For immediate support or to make an appointment, please call our customer support number anytime at 800-435-4000.

• M

  Michael Midkiff
  1

  Nobody answers the phone at the Tucson office I've tried for days and days. This is an extremely unprofessional operation.

• b

  bob smith
  5

  I would not do business with any other brokerage firm. OUTSTANDING!