Central Avenue Nissan Central Park Ave, Yonkers

Central Avenue Nissan Reviews

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  N Rey
  2

  Central Nissan usually sends a survey in order to rate their service. I find it suspicious that the past two incidents that I verbally expressed I was unhappy with their service I was not asked for a review nor a reason for my dissatisfaction. No one called to address or improve my experience so here's my review 3 months later. This was the 2nd incident, the 1st being a few months early in the same yr, that I was unhappy about so I need to get my opinion out here. However google limits the number of characters s here’s a short version but the long version was sent to corporate. Getting body work at a dealership is probably not the smartest move money wise, time wise, a quality wise. Definitely regret not shopping around or going with the insurance company's recommendation. I choose Central Ave Nissan Dealership because I have gotten my car service here since purchasing it from this location. For the most part I have dealt with service advisers that I have felt I can trust enough to not oversell me on anything. I noticed a few things 1st was that the shop left their garbage in my car (picture attached). The 2nd was that they showed no pride in their work because they didn't bother checking the bumper for any imperfections. The bumper did have imperfection (picture attached) it seems like something got stuck on it before they painted but they just painted over it. Also, when I took in the car it had duct tape holding the bumper up which they didn't bother cleaning the residue off the car to make their work look presentable or professional. The bare minimum wasn't done to make sure the car looked better then when it was taken in and that was upsetting along with this whole experience. I felt as if my money nor time was valued here. I have decided to stop coming to Central Ave Nissan and probably try a dealership in CT or just regular mechanic shops since service quality has been seriously lacking. Even during the height of the pandemic they did a better job with service but since it seems like they just let all quality care fall by the wayside.

  Response from the owner

  Hi N Rey, I want to start off by apologizing for the inconvenience that our location might have caused you in the past. This is not our normal services, we take a lot of pride in our work and services, we try to provide all of our customer with nothing less than excellent customer service and quality work. I promise you that if you ever decide to give our location a second chance to assist you with your vehicle needs to will assure you with a different quality of work and services. We appreciate the years, months and days of your business you provided us with. We hope that we can keep honoring your business in the near future. Sincerely, Arayma A. Oliver Owner Loyalty Manager

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  Carlos Cruz
  5

  Definitely the place to be! I ended up stuck after having some pizza at Pepe's (definitely a great pizza spot) and after lunch I saw a car I was interested in parked in front. My family and I were welcomed by Arayma who directed us to Kevin in sales. Everyone was really nice, even though they were all occupied with other customers. Needless to say, I was very surprised and pleased to feel so comfortable in a car dealership and look forward to bringing my car here for Service. Even the service team was nice! 5 STARS all around. This is where you want to go!

  Response from the owner

  Hi Carlos, Thank you for your very kind words. Happy to hear that Kevin was able to provide you with excellent customer service. Can't wait to keep assisting you with your vehicle needs and have you be part of the Central Ave Nissan for life. Sincerely, Arayma A. Oliver Owner Loyalty Managewr

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  Carolyn Nelson
  5

  I have never experienced the quality of customer service as Nissan Central Avenue. The compassion and respect that is shown to customers is excellent I was referred to this dealership years ago, the car that I purchased is wonderful Thank You for your service I am deeply appreciative! A special thanks to Newton, salesperson and Scott who explain my financial responsibilities!

  Response from the owner

  Hi Carolyn, Thank you for your kind words. We're happy to hear that our staff members were able to assist you with your purchasing process while delivering quality customer service. Is always a honor to add members to our Central Ave Nissan Family! Sincerely, Arayma A. Oliver Owner Loyalty Manager

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  John Goodman
  5

  Heather is amazing as always. She was attentive and informative and never made me feel like I was lost in the queue. She explained the service needs and understood the work that needed to be performed. Heather has been a consistent service advisor since I started coming to Central Ave Nissan nearly 7 years ago.

  Response from the owner

  Hi John, Thank you for your amazing review. Glad to hear that Heather provided you with all the information and was attentive to you and your vehicle needs. Is a honor to service you and your vehicle, thank you for being part of the Central Ave Nissan Family! Sincerely, Arayma A. Oliver Owner Loyalty Manager

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  Kim McCormick
  5

  I had the greatest experience with Will at Central Avenue Nissan! This was the easiest and smoothest car buying experience I have ever had. Will went the extra mile when we picked up our newly purchased used car, even as far as having a bow on it when we arrived. I will recommend anyone I know to Will and Central Avenue Nissan. Thanks again!

  Response from the owner

  Hi Kim, Congratulations on your new Nissan! Happy to hear that you experience while purchasing a vehicle from us was one of the greatest experience you have had and that Wilfredo made sure for it. You work hard and have earned to get this vehicle and Wilfredo understood that and made it special for you with the bow. Welcome to the Central Ave Nissan Family, we look forward in assisting you and any of your friends or family! Sincerely, Arayma A. Oliver Owner Loyalty Manager

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  D. Ashley
  4

  Service on my Kicks vehicle went well. However, the length of time it took was extremely long. From the time that I brought the vehicle in till completion was 7-8 days. Customer service did their best to move things along and I especially appreciate support person Carlos Cruz’s help in facilitating the process.

  Response from the owner

  Hi D.Ashley, We appreciate you taking the time to leave us a review. At times depending on the what type of vehicle and how it's being covered it can take longer due to third parties having to get involve. Glad to hear that Carlos did his best in facilitating the process for your vehicle and deliver the work needed. Thank you for choosing Central Ave Nissan as your Nissan Dealer. Sincerely, Arayma A. Oliver Owner Loyalty Manager

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  Shana Kaye
  5

  The customer service offered by this dealership is Superb. We've worked through several transactions and always go back to this dealership because our Salesperson person Newton is a very kind, patient and honest person. He values his customers greatly and works in their best interest. The fianance person Anthony is also great along with the Manager. We recently got a New Rogue and couldn't be happier. Looking forward for a great relationship with this team!!

  Response from the owner

  Hi Shana, Congratulations on your new Nissan Rogue! We appreciate you choosing us at your Nissan dealer and for telling us how Newton has been a huge part of your buying experience and has always been able to deliver the excellent customer service that you and your family deserve as well as Anthony and our Sales Managers. Thank you for being part of the Central Ave Nissan Family! Sincerely, Arayma A. Oliver Owner Loyalty Manager

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  Jeffrey Halpern
  5

  I came in for an oil change, wiper blade and inspection. Heather got me an early morning appointment so that I could get out as soon as possible...and that's what happened. I got everything done and once again, my car is running smoothly (its 2006 and Central Avenue Nissan has been taking care of it since I got it from them). I have to say they play a big role in why this car is still running the way it is.

  Response from the owner

  Hi Jeffery, Thank you for your awesome review and telling us how Heather was able to assist you with your 2006 Nissan. We appreciate you trusting your vehicle in our hands and being part of the Central Ave Nissan Family! Sincerely, Arayma A. Oliver

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  Anna Regan
  5

  Decided to buy out my car since I only had 6 months left. The level of service at this dealership is outstanding. They just gained a new customer! Thank you Wilmary & Anthony!

  Response from the owner

  Hi Anna, It's always a honor to hear such lovely words like these. Providing great customer service is what we strive for glad to hear that you didn't get anything less then that with Wilmary & Anthony. Thank you for choosing US as your new Nissan Dealer. Welcome to the family! Sincerely, Arayma A. Oliver Owner Loyalty Manager

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  vivian pereira
  5

  They took care of me in an extremely timely fashion. I needed to attend to my mother, who is in a rehab facility and they offered to provide me with a loaner vehicle. I was grateful and impressed by their caring and generosity. It was a good feeling knowing they cared about my family as well as myself.

  Response from the owner

  Hi Vivian, We appreciate you taking the time to tell us about your last visit to our Service Department. We would always try to accommodate our customers as much possible, glad to hear that everything went well and the quality of our service met your expectations. Always a honor to assist you Vivian and thank you for choosing Central Ave Nissan as your Nissan dealership! Sincerely, Arayma A. Oliver Owner Loyalty Manager