Centier Bank W Lincoln Hwy, Crown Point

Centier Bank Reviews

• M

  Maria Runyon
  1

  HORRIBLE, very disappointing experience. Many years back 1994, my husband and I were long , long term clients of Centier in Dyer, LOVED , LOVED , LOVED our bank, unfortunately with a move and loss of my husband, we changed banks. I recently found some old Centier account & CD info, stopped by this Crown Point Branch and spoke with 'a new manager' 'M", she assisted me to determine the accounts are no longer active, I asked if, since I was here, if she could Notarize a document for me, "NO, she said since I no longer have an account." I explained my daughter & husband are clients and I had been for MANY years, still NO. This 'Bank Manager' could have had the 'customer service attitude', "YES, I would be more then happy to assist as I see you were a long time client, and have other family here, and possibly you might think about coming back to Centier" Might I say when I left it was POURING rain, after she said NO, I said, you are telling me even though My Husband & I were long time clients and have other family members as clients, you cannot notarize a simple document for me? I have to leave here in the pouring rain & go somewhere else. YES, she said Perhaps Centier Corporate should take a look, I will without haste, share this with my chamber and association members.

  Response from the owner

  Feedback is always important to create better experiences for all of our neighbors, therefore we appreciate your comment. Our Client Service Center can be reached via phone at 1-888-CENTIER (888-236-8437) and is open Monday-Friday 7 am-7pm CST, Saturday 8 am-3 pm CST, and Sunday 10 am-3 pm if you have any additional questions. You can also reach out to us anytime at [email protected].

• A

  Aaron
  5

  The branch manager helped me in starting my business checking accounting and she was awesome !!! Very informative, helpful, professional and friendly. If I had a problem I know she would be there to help. In our conversation she said had been there for over 20 years and I can totally see why.

  Response from the owner

  Thank you for this wonderful review, Aaron! We are so glad to hear about your positive experience, and know we are always here to help!

• D

  Donna Muha
  2

  Most of the employees at this branch are friendly. However, there are a few girls that are so rude, it's unbelievable. One girl is COMPLETELY RUDE AS CAN BE. I'm sick of going in there to have her being rude to me. She never smiles and looks like it would hurt her to be nice. I could care less if she doesn't smile, but DO NOT LIKE HER TREATING ME LIKE IM TAKING HER PERSONAL MONEY OR TIME!

  Response from the owner

  Hi Donna! We are sorry you had this experience. We are going to look into your issue further. Thank you for your feedback.

• A

  Ally Kat
  5

  Branch manager is so wonderful, glad I switched from Chase.

  Response from the owner

  Hi Ally! Thank you for choosing Centier! We hope to fulfill all of your banking needs. We appreciate your kind words and support!

• M

  Michael Henderson
  5

  The most friendly people you can ever meet! Great customer service!

• A

  Anthony Hurd
  1

  This Location will Make Everything difficult For You . Even if it’s as simple as cashing a check and asking for 40$ back.

• S

  Scott W.
  3

  Service is always friendly and fair. The hours are not very convenient for a working man

• J

  Jim Ludington
  5

  Local Feeling of Knowing Who You Deal With...

• D

  D 17
  1

  Very rude customer service . Unsure who was banker today but she didnt even let me finish my issue and had a very rude attitude to take care of customer. She is glad I am not a manager at this office otherwise she would be fired for behaving how she behaved.