Centennial Bank Chestnut St, Conway

Centennial Bank Reviews

• C

  Carla White
  2

  What is going on!? I used to love that, with Centennial, an actual local person would answer my calls, unlike Arvest. However, for a week, all branches have had an INSANE wait time - today, each branch is between 57 and 76 callers ahead of me. This, after someone in France tried to use my card, my card was locked, then closed - all fine. Then, the lady insisted that I go to the branch for a new card. I explained that this account is used for auto-drafting joint bills, and there was another card if I just happened to need it, and 7-10 business days would be perfectly fine for me wait. She assured me again, that it would be much faster at a branch. I explained that I had gotten a card printed from a different bank at the branch, and the quality was unacceptable, that I'd like to just have it mailed. Finally, she asked if I want the same design on the card, I said "yes," she submitted the order. Done. Until the card came in, a completely different design. -_- And here I am, trying to get a new card, with no way to reach someone to reissue my card. This has me so, so very close to closing my account.

  Response from the owner

  Centennial Bank strives to provide excellent service to our customers. We have received your complaint and acknowledge that you felt you were not given the attention and gratitude you deserve. We want to assure you that we will take the opportunity to address your concerns within the Bank. We offer our sincere apology. We know you have choices and appreciate you choosing Centennial Bank. Feel free to contact us with any further concerns at https://www.my100bank.com/#get-in-touch.

• T

  The Rev. Kevin A. Robbins
  1

  Having banked with them for the last 7 years, I have watched customer service and basic banking practice get worse and worse. Today became the proverbial straw that broke the camel's back. Did not return a phone call regarding their mistake. Debit card issued without the three digit security code. Our choices to correct this issue:. Wait two weeks for new debit card or drive three hours round trip to pick up new card during business hours. Third option, after this round of auto debits gets done, find a new bank. I wonder which one we will choose .

  Response from the owner

  Kevin, thank you for your review. We are very sorry to hear you had such a frustrating experience. But we really appreciate you bringing it to our attention. We set a high standard for ourselves, and we are gutted that we did not meet your expectations. We do appreciate you giving us the opportunity to research and resolve this issue. We will continue to put customer experience and satisfaction as a priority.

• J

  John Peal
  1

  Very rude bank. To open an account you must have a Driver's License. There is people that can not get a DL due to a disability. Such as me I am blind in one eye and losing site in my other eye. I can not drive. Why can they not take a State ID? It is still a government ID. How is it right to discriminate against people with a disability? They told me it has nothing to to with discrimination. But if you deny someone the ability to open an account because you are not allowed a DL due to a disability that is totally discrimination. There is so many people that can not get a DL and not because they lost their DL but due to disabilities. Why is this allowed?

• C

  Charles Coleman
  1

  I've been banking with these guys for 3to4 years in the past year I've experienced problems that they cause because there employees are careless and undertrained. I've had enough of there problems that they've caused due to there recent mess up I now am a lil screwed on how to survive for two weeks I will not do business with them anymore and do not recommend them to anyone they are nothing but liars and thieves.

• M

  Mister D
  1

  This bank is not a good bank when it comes to account service or customer service.

• J

  Joe Graves
  1

  Tried to cash a check on their bank. They could not call and verify it by the check writer. Could not cash the check on their bank.

• S

  Shenna Jones
  5

  I love this Centennial Bank on Chestnut Street in Conway!!

  Response from the owner

  Hi Shenna, thank you so much for the review. Hope you have an amazing day!