Arvest Bank Oak St, Conway

Arvest Bank Reviews

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  Chase Mathes
  1

  If I could give zero stars I would. I do not recommend using this branch or Arvest in general unless you want to be mislead. I called three times to discuss a personal loan and what I would be using it for. Three out of three times I was told it wouldn’t be a problem. After they pulled my score and I submitted my app they changed their mind and said they couldn’t do personal loans on the item I planned to use it for. Lack of training at Arvest and lack of accountability. I will never do business here and will recommend my family friends and customers to bank somewhere else.

  Response from the owner

  Hi Chase, we are very sorry to hear that you are unhappy with your experience. If you would let us, we would like to connect you with a member of local management to listen and learn more. Would you please send your contact number to [email protected]?

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  Paulina Stage
  5

  Arvest is my favorite bank to bank with! I used to bank with FNBC. Then Centennial. But Arvest is so much easier, and their so well mannered compared to Centennial. I have been banking with Arvest since 2018 and I have zero complaints so far!

  Response from the owner

  Paulina we are so happy to hear this! We appreciate you being a loyal customer and we will be sure to share your feedback with the team! Thanks for taking the time to provide this wonderful review!

• K

  Kimberly Caperz
  1

  Customer Service inside this location is awesome and I actually enjoyed baking with Arvest UNTIL TODAY!!!! My deposit showed as a negative due to a BANK ERROR and all the representative could do was explain the different ways that she couldn't help me. Now, funds that I NEEDED today, won't be available and when I asked to speak with a manager or anyone over her she told me that they were all in a meeting and proceeded to place me on another long hold that I ended because at that point, I was livid!! No progress could be made. But this will be the last day Arvest holds my money for this reason. I'm not a wealthy customer and I definitely don't feel like a valued one.

  Response from the owner

  Hi Kimberly, we’re truly sorry to hear about the error that occurred with your deposit today and the events that followed at our Oak Street branch in Conway. We understand that this must have been frustrating. Customer service is top priority at Arvest, so we would like the opportunity to speak with you and see how we can make this right. Would you please send your contact information to [email protected] so that we can connect with you?

• Y

  Yinlin Dong
  5

  Shannon is a great loan officer. She is very professional and always responds our emails promptly. We highly recommend her for home mortgage.

  Response from the owner

  Hi Yinlin, thank you so much for your kind words and the recommendation of our associate! We will be sure to pass along the message. We’re so glad that we were able to assist you in your home buying process! Please let us know if there is anything we can ever do for you.

• A

  Amanda Henderson (Austin)
  5

  BEST BANK EVER!!! Arvest on Oak has the BEST & FRIENDLIEST people around! Their services are better, they are open later than all the other banks & they are open on a lot of holidays when most others aren't!

  Response from the owner

  Amanda Henderson Awesome! We’re so glad you had a good experience with Arvest. Thank you for your review!

• P

  Paul King
  2

  They do what they're supposed to, to a degree. - Don't feel valued, really. They lost my drivers license for me, which was nice. Their West Little Rock branch is much better.

  Response from the owner

  Hi Paul, we’re so sorry to hear that you feel this way and to learn of your recent visit to our Oak Street location in Conway. Customer service is top priority at Arvest, and we would like the opportunity to speak with you about your experience so that we can make things right. Would you please send us your name and contact phone number to [email protected] so that we can connect with you?

• n

  nate stroh
  1

  The people might be nice, but they are so slow. No matter the day, time or what- they will have you waiting longer than expected. I value speed, and given all the times I been here I wished I would of banked with Regions.

  Response from the owner

  Hi Nate, we understand that your time is valuable, and we’re truly sorry to hear that you have experienced a long wait before being assisted at our Oak Street branch. Customer service is top priority at Arvest, so we would like to discuss this further to see how we can improve and keep your business. Would you please email your contact information to [email protected] so that we can connect with you?

• B

  Bess Cloyd
  1

  Normally have an ok transaction at this bank. The lady today argued with me and wouldnt count my money a different way. She had an attitude and was snippy. Thank you I'll be refinancing with another bank!!

  Response from the owner

  Hi Bess, we’re so sorry to hear about this recent experience at our Conway location! Providing a high level of customer service is very important to us at Arvest, and we would like to make this right. We would like to discuss this interaction with you and see how we can earn back your business. Would you please email your contact information to [email protected] so that we can connect with you?

• M

  Michelle Milligan
  5

  I love, love, love this bank. I have had the most wonderful customer service here. I travel a lot and they are always super helpful while I am away.

  Response from the owner

  Michelle Milligan - Awesome! We’re so glad you had a good experience with Arvest. Thank you for your review!

• J

  Jessi Martinez
  5

  We love Arvest, been with them for a long time now and won't go to any other! ! ^_^