CENT Credit Union W State St, Mason City

CENT Credit Union Reviews

• K

  Kaitlan Frascht
  1

  This bank is the worst. I’ve been here for like possibly a year and yet somehow my check ended up in my cousins account. I got no phone call apologizing for the mixup or anything. Worst bank I ever banked at. I’ll be looking for a new bank. Thank you cent for giving out my information. I’m so glad I trusted you guys with my money! I can’t trust you guys anymore.

  Response from the owner

  Hi Kaitlan, we at CENT sincerely apologize. A supervisor reached out this morning to ensure everything was handled properly and taken care of for you. If you feel you would like to speak with someone again regarding the situation, please let us know at 641-424-2368. Thank you.

• S

  Shannon Bieber
  5

  I love this bank! I spoke with Ashley about setting up a bank account, and she directed me to the correct person. She has been great and also everyone else I have dealt with. Everyone is so friendly and always have smiles on their faces. This has been the best bank I have ever banked with.

  Response from the owner

  Thank you, Shannon!

• T

  Troy Sundt
  5

  Seems like there are just as many satisfied members as unsatisfied on Google. That’s a good sign because USUALLY only people who had a bad experience take time to review a business. Yet here I am… if you’re looking for the perfect “set it and forget it” financial institution, look no further. They make nothing complicated. I’ve literally never had anyone who was rude with me. As long as you don’t have unrealistic expectations of what you should receive from them, this is your dream credit Union. It’s all about simplicity and functionality. Loans are uncomplicated and swift, you do have to have a tiny bit of patience but in return you’re going to be dealing with a personal lender who is willing to do a little more to help you than say, a big bank with their immediate ‘yes’ or ‘no’ / black and white process of qualification. They’re also usually the first to have some of the best rates in town as far as certificates and APR’s. The choice is yours but honestly, if you want it simple then you’re already looking at the best choice.

  Response from the owner

  Thank you, Troy! We appreciate your positive feedback!

• D

  David Carter
  5

  Cent credit union is the nicest bank I’ve ever been too. Every other friday I go there to deposit my check and whoever helps me is always the nicest and kindest to me. And and their whole staff are just the best !! Believe it or not it’s one of the places I like going where I know I’ll be treated nice. Jana is my favorite ❤️ I think she should get a raise because she is consistently great every time. Employees with great consistency should always be rewarded

  Response from the owner

  Thank you, David! We enjoy seeing you during your stops!

• K

  Kasyah Caldwell
  5

  Best bank in mason city, the staff is super friendly and attentive. Specifically Sierra she has been the most helpful, and always is prepared to take care of anything I need. I will forever recommend this bank to anyone who asks. Great work!! ☺️

  Response from the owner

  Thank you, Kasyah! We will be sure to pass your kind words on to Sierra!

• K

  Katie Mills
  5

  Everyone at CENT CU has always been super friendly and helpful. It feels like home when ever we need to go in for anything. Quick turn around times when ever I need anything from the team. I would highly recommend them.

  Response from the owner

  Thank you, Katie!

• B

  Brad Servantez
  5

  Worked with Jacob Lee a couple times on car loans. Great guy very professional and makes the process easy. Great place to do business will definitely use again and recommend.

  Response from the owner

  Thank you, Brad! We will be sure to pass this along to Jacob!

• T

  Tracy Rottinghaus
  5

  Cent Credit Union went above and beyond when we went to get a loan for a new vehicle. We loved them so much we refinanced our house with them as well. I would highly recommend Cent to anyone!!!!!

  Response from the owner

  Thank you, Tracy! We appreciate the recommendation!

• E

  Emma Servantez
  5

  Great place to do business for my car loan and such a great atmosphere! Everyone feels like family to me! Casey is the best mortgage loan officer too!

  Response from the owner

  Thank you, Emma!

• S

  Serena Trousdale
  5

  beautiful bank and amazing people!! Jana Erickson has always helped with anything and everything i need and has worked with me through any problems or questions i’ve had

  Response from the owner

  Thank you, Serena! We're happy to help!