Cash Store N Port Washington Rd, Grafton

Cash Store Reviews

• F

  Felicia Brady
  2

  Interest rate is ridiculous. I got a loan for $1070 and paid them back $3,068 total. I did it because I thought it would help build my credit. I called and asked after I got the loan not thinking at first and the employee told me no we don't report your payments we only report when you don't pay. I paid them $236 bi-weekly automatically out of my bank account I never had a late payment or a reminder phone call. Never again! I gave the first star for the nice employees and the other for them giving me a loan.

  Response from the owner

  Hi, Felicia. We're sorry to hear that you had a less than pleasant experience with us. APR stands for "Annual Percentage Rate" and shows you the rate of interest you would end up paying if your loan was left outstanding (and accruing interest) for an entire year. By paying back your loan on time, as the Cash Store encourages you to do, your loan fees will likely end up being cheaper than the costs of a bounced check, overdraft fees, a missed credit card payment, or a neglected bill. We do regret any miscommunication. If you have any further comments or questions, please feel free to reach out to us. We are more than happy to help. Thank you.

• S

  Simply Curtisha
  1

  They used to be really good but now things have been seeming like a big scam. I’m not getting my receipts in the mail but when I call the store I’m told they’ll mail them out but they never come, when I go in and ask they tell me they can’t give them to me. My balance even when I pay over still hasn’t decreased and just this morning they took unauthorized money out my account when I walked into the store and paid them. Somehow they are trying to charge me for a payment that I clearly paid and it’s not showing me on a payment return list. Something is fishy since they’ve gotten new employees. Once I pay this loan off I’m NEVER doing business with them again. If this issue isn’t rectified by tomorrow I’m for sure reaching out to the BBB

  Response from the owner

  Thank you for bringing your experience to our attention, Tisha. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that has not been the case during your visits with us recently. We have shared this information with the appropriate members of our management team and we hope that you will remain one of our valued customers. Please let us know if you have any questions or need any further assistance.

• R

  Richard Nicksion
  3

  I was a nice place to go to but. It did not help me I took the loan because once I payed in to it that maybe I could get what was said that I could have that was not the case so that part I don't like because I need what was said I could have so that I could get my car repaired so that I could get to work now I still like I was with out my car so maybe next time now I'm looking for some place else to try to get the loan that I needed to get my car repaired so I can get to work

  Response from the owner

  Thank you for letting us know about your experience, Richard. We are very sorry to hear that it was not a five star visit for you, and we have passed this along.

• R

  Raymond Harris
  5

  Had a great experience wonderful customer service I reccomand everyone to cash store very professional thank you to jennierfer and brandy for making our baby shower magical

  Response from the owner

  Hi Raymond - thank you so much for sharing the positive experience you had with Jennifer and Brandy.

• T

  Thomas Jacobson
  5

  Very friendly and fast service. Highly recommend.