Cash Store Saul Kleinfeld Dr, El Paso

Cash Store Reviews

• N

  Nancy Carmona
  5

  Joseph Lara is a very sweet and great person. He is very positive and proactive individual. He has wonderful people skills makes me feel really good when I come in to pay my loan. If you ever replace him or let him go you will lose my business. Thank you! N carmona.

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• C

  Carlos Gonzalez Baez
  5

  Friendly, helpful and professional customer service. Both Katie and Erica strive to provide an excellent service to the customer. They explained everything and made sure I understood how everything works. Would return and recommend this store to my friends and family.

  Response from the owner

  Hi Carlos - thank you for sharing your positive experience. We firmly believe that good customer service should be the cornerstone of every business and we are very pleased to hear that was the case during your visit with Katie and Erica!

• F

  FlyHigh5
  1

  Yes it is convenient for people who need money ASAP but it is very inconvenient to pay them back more than 2X you borrow. Say you borrow 500 for 6 months, you end up paying back more than 1100! Interest is way too high. If you can afford then ok but you are losing more money for the next 6 months. I suggest you pay them back as quickly as you can like within a month or two. That way you save money since interest will be less.

  Response from the owner

  Thank you for your review. Even though I'm disappointed to hear about your experience, I do appreciate the feedback - as we're always trying to improve our products and services for our customers. The APR stands for "Annual Percentage Rate" and shows you the rate of interest you would end up paying if your loan was left outstanding (and accruing interest) for an entire year. By paying back your loan on time, as the Cash Store encourages you to do, your loan fees frequently end up being cheaper than the costs of a bounced check, overdraft fees, a missed credit card payment, or a neglected bill. If you have any more questions about our interest rates or products, please feel free to reach out to our Customer Service Department at 1-855-279-2205. Thanks, again!

• B

  Bianca Gonzalez
  1

  Never again will I get a loan from this place. They misinformed me multiple times and when brought to their attention they just brushed me off. They do not work with you at all. Most of your payment goes to interest, which is VERY high. Only come here if you plan on making the full balance two weeks later or else a $200 loan can turn into $1000 and if you fall on hard times they will still pull out the money out of your account and could care less if you’re struggling to make payments. This place isn’t worth it. Don’t put yourself in a hole just because you need money.

  Response from the owner

  Thank you for bringing this situation to our attention, Bianca. Could you reach out to our customer service agents at 1-855-279-2205? We'd really appreciate the opportunity to learn more about the nature of your visit and the information you were given.

• Y

  Ysela Munoz
  5

  Great customer service at this location. Girls make you feel very comfortable. Very friendly girls. They always walk me through the agreement and help me understand what I need too.

  Response from the owner

  Hi Ysela - thank you so much for sharing the positive experience you've had with our team in El Paso. We appreciate your feedback!

• A

  Andrew Martinez
  5

  Called, instant service. I was astounded by how excellent and professional Erica and Katie were getting what i need. Friendly and informative. 10/10 will recommend to friends and family.

  Response from the owner

  Thank you so much for taking the time to share about the great customer service experience you had with Erica and Katie. We appreciate your feedback and look forward to serving you again in the future, Andrew!

• m

  manuel Martinez II
  5

  I like this cash store store Katie and Erica have ALWAYS helped me regarding my loan I'm happy with the service here.

  Response from the owner

  Thanks for those kind words about Katie and Erica. We appreciate your feedback, Manuel.

• U

  Ubaldo T
  5

  Katie was very friendly, helpful and explained everything you need to know. Will recommend to anyone who needs extra money.

  Response from the owner

  Hi Ubaldo - thank you for the recommendation and for sharing the good customer service experience you had with Katie.

• M

  Mary Everhart
  5

  Great young ladies working here. Always helpful and kind. They make your money matters work for you.

  Response from the owner

  Hi Mary - thank you so much for sharing the positive experience you've had with our team in El Paso. We appreciate your feedback!

• b

  bernie luna
  5

  My experience at this cash store has been great, always greet you with a smile and help you out the best way they can.

  Response from the owner

  Thank you so much for those kind words, Bernie!