Cash Store Bay Area Blvd, Houston

Cash Store Reviews

• S

  Sarge sargington
  1

  Was told that I could not complete a loan because I am covered under the Department of veterans affairs. I receive a pension(payment for rest of my life) as a permanent and total disabled veteran. Received pre approved offer of 950$ to my mailbox, I only needed wanted to borrow 150$. The representative I spoke with was nice although.

• C

  Christina G
  4

  I had done 2 loans here and paid them both off. Everything was going great until my card was auto drafted for over $200 after I paid off the loan. I called and spoke to Carly (sorry if misspelled) who could only say I’m so sorry no one told you. This is a company that deals in large amounts and while $$271 may not be a lot to most it is to some. How unprofessional. I would never recommend this place to anyone. There are many other options out there. Maybe they should get the staff on the same page about these things otherwise they just look incompetent. For anyone looking for a loan Western finance is amazing as is World Finance both in League City. Smaller payments due and way less in finance charges. UPDATE!: I will always give credit when credit is due and this is that time! The DM Megan reached out to me and took my by surprise! She turned a bad experience in a much better one. She definitely changes my opinion of how I viewed this store. I’m so surprised she took the time to reach out to me and make this right. That doesn’t happen often and this really made all the difference!!!

  Response from the owner

  We were very concerned to see your review. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• D

  Dd30
  1

  Got 250.00 late Jan ended up paying The loan back in late Feb I paid about 450 interest! I end up paying back 700.00 dollars in a month if time! They make it seem like it's not much when applying for the loan but as time go you will see! My advice is too pay the loan back quickly as possible and don't get money unless you really need it! The staff was nice and friendly!

• D

  Dustin Wortman
  5

  I read the reviews and was still a bit skeptical but everyone's been spot on. The staff are very friendly and knowledgeable, they're calm and collected, and they want to help you with getting a loan and paying it back. I was in and out with the loan I needed in about a half hour, mostly filing information. However, the process wasn't painful like I thought it would be and the staff member that assisted me was fairly talkative and made the process seem so much faster than I thought it would be. It was a bit slow paying the loan back as there was only one person when I went to pay it, but I can't really knock them for that. Overall, 5/5. If I was ever in the situation where I needed a loan, I'd definitely go back. Especially since they already have my info on file.

• M

  Mark Anthony
  5

  When in yesterday to inquire about a loan and oh my your staff Natalie was so helpful, very knowledgeable, and friendly made the process go so smooth answered all my questions and concerns. Always with a smile. Would highly recommend your store this experience deserves a five star ratting.

  Response from the owner

  Thank you so much for the awesome review and shout-out for Natalie, Mark! We love hearing stories about when our team is able to help people get connected with the cash they need with the respect, care, and professionalism they deserve. We're happy to hear that you had such a great experience and will definitely let the appropriate members of the team know about what a stellar job Natalie is doing. Thanks, again!

• K

  Katie Daily
  5

  Carly is absolutely amazing. She broke everything down for me and explained in detail how the process.

  Response from the owner

  Thank you for your 5-star review, Katie! We believe that customer service should be a key focus of every company, and we are happy to hear that Carly helped make your experience a great one. Thanks again for doing business with us and have a great day!

• A

  Anonymous Nelly
  1

  "Utterly Incompetent" doesn't even begin to describe the people who work here. More often than not there is only one employee in the store, with multiple customers waiting. This is also the only loan agency I've ever heard of that charges you before you get paid.

  Response from the owner

  Thank you for bringing your experience to our attention, Des. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that has not been the case during your visits with us. We have shared this information with the appropriate members of our management team and we hope that you will remain one of our valued customers.

• L

  Lashawnda Spikes
  1

  They make it hard for you to get q loan. I wouldnt recommend anyone to go because you will get turn down. They come up with crazy reason why you didnt get approved after making you waiting 2 or 3 hours. Save your gas and time....

  Response from the owner

  Hi, Lashawnda. We are concerned to read your review. If possible, could you please give us a call at 1-855-279-2205 to speak with one of our Customer Service Representatives? We take customer service very seriously and would like to find out more about the nature of your experience.

• M

  Maysha Simmons
  5

  I went in for information and D'Shondra was so professional, and polite. She was a great help and I would recommend her to all my friends and family..

  Response from the owner

  Thank you for the great review and recommendation, Maysha! We're happy to hear that D'Shondra was able to assist you with the professionalism and respect you deserve. Please let us know if there's anything else you might need help with!

• d

  deem sanford
  1

  They only do title loans. They need to update there online profile so goggle don't send people there needing a check cashed.

  Response from the owner

  Thank you for bringing your concerns to our attention regarding the services we offer. Regrettably, Yelp does not have separate business categories for "check cashing" and "payday loans" and we understand this can be confusing for users. Although check cashing is not currently a service we offer, please check the "Specialites" section of our Yelp profile page for a list of the products and services we do offer. We apologize for the inconvenience and misunderstanding.