Cash Store Southwest Pkwy, Wichita Falls

Cash Store Reviews

• T

  Terry Taylor
  1

  I borrowed 540.00 from the cash store in Wichita Falls Texas, this was my second time to do so. I borrowed from them previously about two or more years ago and had no problem. My payment is due second payment on this loan is due today but I told the klutz I got paid on the 3rd and she didn’t have a problem with that when she was loaning me the money but when I called her to remind her I get paid on the 3rd not the 2nd the only option I have is to go to the store and refinance my loan $79 dollars for being 6 hours late I think not since I told her upfront I got paid on the 3rd of each month. I am paying back over and over the amount in interest, you think a few hours grace would be good public relations I’m not trying to beat them out of the money and treating people like they are mindless and disrespectful is to much. I wouldn’t borrow money from THE CASH STORE even if I had to starve. My suggestion is for THE CASH STORE to get employees better suited for the job, and maybe you would have more repeat business. I’m not going to refinance my loan

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• J

  Jerrad Gindlesberger
  5

  The clerk at the store is amazing and very kind. I appreciate her very much. The title that I was waiting for in the mail finally arrived.. it took a long time to get. I'm okay with that though, they've been nothing but awesome to me.

  Response from the owner

  Hi Jerrad - thank you so much for the update! We're glad to hear your title arrived and that the store employees have been taking good care of you in the meantime.

• A

  Angela Amaya
  1

  This place of business gave me the run around. I was approved for a loan and then I was not able to receive it because they couldn't identify said if I could go get a government ID even though I had my DL and SS card they wanted a passport etc. I didn't appreciate that ...

  Response from the owner

  Hi Angela, We are very disappointed to hear that your experience wasn't so great when it came to the approval process. If you could give us a call at 1-855-279-2205, we can discuss your account privately and see what can be done.

• D

  Delbert Wms
  5

  Great people to get loan from very nice people working there I have had several loans there I would definitely recommend there services

  Response from the owner

  Thanks, Delbert! That means a lot to us!

• J

  Jonathan Gillard
  1

  I don’t recommend this place, very disrespectful don’t understand what it means to take time to apply for loan. Terrible interest rates! Exhaust all recourses before going here!

  Response from the owner

  We're sorry to hear you don't have a high opinion of our services. We have passed your experience with your staff along to the appropriate members of our team. APR stands for "Annual Percentage Rate" and shows you the rate of interest you would end up paying if your loan was left outstanding (and accruing interest) for an entire year. By paying back your loan on time, as the Cash Store encourages you to do, your loan fees will likely end up being cheaper than the costs of a bounced check, overdraft fees, a missed credit card payment, or a neglected bill. Please feel free to reach out to us with any further questions or concerns.